COO | B2B SaaS HRTech Company | 20+ Years of Exp |

About the Role :

We are looking for an accomplished leader with a proven track record in B2B SaaS and strong academic credentials from a top-tier institution. The COO will be responsible for overseeing the entire spectrum of our operations, ensuring excellence across all customer touchpoints and internal processes. This role requires a strategic thinker who can balance vision with execution and has the maturity and experience to manage diverse operational areas at scale.

Key Responsibilities :

• Lead and oversee company-wide operations with accountability for efficiency, scalability, and customer satisfaction.
• Develop and implement operational strategies that align with the company’s growth and revenue goals.
• Drive financial discipline, operational planning, and organizational alignment across all functions.
• Establish frameworks, KPIs, and governance models to ensure consistent delivery and performance.
• Ensure seamless execution across the customer lifecycle, from acquisition to long-term retention.
• Foster a culture of ownership, collaboration, and continuous improvement.
• Provide mentorship and leadership to senior managers, ensuring alignment and execution excellence.
• Partner with the CEO and leadership team on strategic initiatives, bringing operational insights to high-level decisions.
• Anticipate risks, identify opportunities, and design systems to sustain growth while maintaining agility.

Qualifications :

Ideal Profile :