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Technical Support Engineer - Lead

Technical Support Engineer - Lead

ConfidentialGurgaon / Gurugram
11 days ago
Job description

Role Responsibilities :

  • Resolve hardware, networking, and software issues for clients.
  • Conduct remote and on-site technical support interventions.
  • Install and configure IT infrastructure including servers and networking gear.
  • Maintain client communication and produce job completion reports.

Key Deliverables :

  • Timely resolution of support tickets with minimal escalations.
  • Effective remote diagnostics and on-site problem solving.
  • Accurate documentation of incidents and resolutions.
  • Enhanced client satisfaction through proactive issue handling.

    • Skills Required

    Networking, Linux, Cisco Routers, Remote Access, Troubleshooting

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    Technical Support Engineer • Gurgaon / Gurugram