ServiceNow CSM Developer

Position : ServiceNow CSM Developer

Location : Bangalore, Karnataka (Onsite)

Job Type : Contract to Hire

Certifications (Mandatory) :

Certified System Administrator (CSA)

Certified Implementation Specialist – CSM

Job Description :

A Senior CSM ServiceNow Implementer position is available, requiring a technical background with experience in Customer Service Management (CSM). Applicants should have 7–10 years of IT experience, including at least 5 years in ServiceNow development and a minimum of 2 years focused on CSM implementations. This role involves delivering enterprise-level solutions within an Agile framework.

Responsibilities include configuring and customizing features within the ServiceNow CSM module, such as case management, transform maps, access control lists (ACLs), Agent Workspace, Flow Designer, business rules, UI policies, UI scripts, and scheduled jobs.

The role also requires designing and implementing integrations with internal and external systems using REST and SOAP APIs. Experience working with IntegrationHub and MID Server is essential.

The candidate will develop scalable, maintainable solutions following ServiceNow best practices and organizational DevOps guidelines, utilizing up-to-date platform features to maintain code quality.

Collaboration with architects, product owners, and QA teams is expected throughout the delivery cycle. The candidate may also provide technical guidance and mentorship to junior developers to support consistency and standards adherence.

Qualification :

Experience

7–10 years of overall IT / software development experience

Minimum 5 years of ServiceNow development experience

At least 2 years of experience delivering CSM implementations projects

• Technical Skills

Configuring and customizing features within the ServiceNow CSM module

Transform maps, access control lists (ACLs), Agent Workspace, Flow Designer, business rules, UI policies, UI scripts, and scheduled jobs.

Strong expertise in building and consuming REST and SOAP APIs

Experience working with Integration Hub and MID Server

Deep understanding of ServiceNow root models, including CMDB, case tables, and SLAs

Familiar with ServiceNow Agent Workspace, Virtual Agent, and Configurable Workflows

• Soft Skills

Strong analytical and problem-solving skills

Effective communication and stakeholder engagement abilities

Ability to work independently and deliver in a fast-paced environment