Senior Technical Documentation Specialist(SAAS)

Key Responsibilities

Work independently to develop comprehensive and precise product documentation, including how-to articles, FAQs, overview articles, troubleshooting guides, user guides, and release notes.

Collaborate with product managers and product experts to understand new features and product updates and develop effective documentation for each release.

Work closely with the Product & Engineering Teams to create developer API documentation for Tekion’s partner-facing APIs, webhooks, and SDKs.

Collaborate with Product Managers and solution engineers to capture various use cases catered to by the APIs and document them using sequence diagrams, activity diagrams, etc.

Conduct regular reviews and quality assurance checks of existing documentation to ensure accuracy and relevance.

Efficiently plan and manage multiple documentation projects simultaneously.

Organize information effectively and structure documents to provide better usability and accessibility.

You will work with the product marketing team to review all published content to meet the Tekion standards for publishable content.

Skills and Experience

Bachelor’s degree in Computer Science, Technical Communication, or a relevant field.

5+ years of experience in technical writing, preferably in a SaaS company.

Excellent written and verbal communication skills.

Strong understanding of APIs, SDKs, Webhooks, Open Authentication, and web-app concepts.

Attention to detail to ensure accuracy and consistency in all technical content.

Excellent writing and editing skills to explain complex technical concepts clearly and concisely.

Ability to navigate ambiguity, support multiple projects, and meet deadlines in a fast-paced environment.

Ability to quickly learn new technologies and products.

Ability to conduct in-depth research, gather information from technical sources, and synthesize it into understandable content.

Possess strong interpersonal and communication skills to convey complex concepts to both technical and non-technical audiences.

Should have a zeal to learn with a growth mindset.

Passionate about writing.