Support Specialist

Work Level : Individual

Core : Result Driven, Keep Deadlines

Leadership : Responsive

Industry Type : Banking

Function : IT & Information Security - Other

Key Skills : Trade,General Trade,Market Trends,Technology Trends,UAT,Bau,Unix,Linux,Cyber Security

Education : Other

Education Other : B. Tech

Note : This is a requirement for one of the Workassist Hiring Partner.

Role & Responsibilities :

• Provide Level 2 / 3 technical support for applications utilized by T&M, Custody, CBDCW and PCM Clearing business functions. This includes troubleshooting, problem resolution, and incident management.
• Support User Acceptance Testing (UAT) by providing technical assistance and resolving issues.
• Ensure the stability and performance of production applications.
• Collaborate with project teams to provide technical support for new projects and enhancements.
• Maintain a thorough understanding of regulatory applications used by the business and ensure compliance.
• Monitor application performance using designated monitoring tools and proactively identify and resolve potential issues.
• Document technical solutions and knowledge base articles.
• Contribute to the improvement of support processes and procedures.
• Provide Application support for production issues.
• Co-ordinate with application echo partners / vendors & bank's internal units in issue resolution in the production and UAT environment.
• Participate in the project. To be part of requirement gathering, solution designing,
• Project development and end to end deliveries.
• Publish regular project / issue updates to all stakeholders.
• Good understanding of SRE model, automation in manual tasks, Jira and raising service / incident tickets.
• The candidate should have good written verbal communication skills, vendor management experience, incident, problem and change management experience.

Company Description

Workassist is an online recruitment and employment solution platform based in Lucknow, India. We provide relevant profiles to employers and connect job seekers with the best opportunities across various industries. With a network of over 10,000+ recruiters, we help employers recruit talented individuals from sectors such as Banking & Finance, Consulting, Sales & Marketing, HR, IT, Operations, and Legal.

We have adapted to the new normal and strive to provide a seamless job search experience for job seekers worldwide. Our goal is to enhance the job seeking experience by leveraging technology and matching job seekers with the right employers.

For a seamless job search experience, visit our website : https : / / bit.ly / 3QBfBU2

(Note : There are many more opportunities apart from this on the portal. Depending on the skills, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!

Skills Required

Trade, Unix, technology trends , Linux, BAU, Uat, Cyber Security