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Field Service Technician

Field Service Technician

ConfidentialChennai, India
9 days ago
Job description

Job Description

Key Roles and Responsibilities and Skill of Position

  • Perform advanced diagnostics, repair, and maintenance on Ford vehicles to OEM standards.
  • Dismantle, inspect, repair, and assemble engines and transmissions / gearboxes with precision.
  • Conduct advanced electrical and electronic diagnostics, tracing faults and resolving complex issues.
  • Triage and resolve technical concerns with clear root-cause analysis and corrective action plans.
  • Handle warranty-related queries : verify concern and cause, capture DTC and evidence, prepare accurate documentation, and liaise with warranty / admin teams for approvals in line with Ford policies.
  • Utilize Ford ESST / SST and associated diagnostic platforms efficiently and safely.
  • Document work performed, diagnostics, and parts used in line with Ford processes and dealership standards.
  • Liaise professionally in English with Australian dealership teams for technical escalations and updates.
  • Support road tests, quality checks, and final delivery inspections.
  • Mentor junior technicians and contribute to a safe, clean, and organized workshop.
  • Adhere to safety, environmental, and compliance standards.
  • Knowledge of vehicle modules is important for both retrieving Data Identifier (DID) information and conducting programming tasks

Key Skills :

  • Experience with Ford diagnostic software and systems (e.g., IDS, FDRS, OBD-II workflows).
  • Familiarity with Ford service information portals and technical service publications.
  • Prior experience preparing and validating warranty claims in a dealership / service environment.
  • Ford Information systems- PTS,GTAC, Servis2,
  • Computer literate – Word, Excel, Outlook, PowerPoint.
  • Ability to work under pressure in difficult environments and different time zone.

    • Qualifications

    Education Qualification Diploma orbachelor's degree or master's degree in mechanical,

    Automobile.

  • No. of Years of Experience Minimum 5 years of hands-on experience working specifically
  • on Ford vehicles.

    • Level 3 Master Technician certification (Ford) or Ford TChamp

    credential (required).

    Professional Exposure

    (Technical Skills)

  • Should have worked as Service Technician, Dealer Shop Floor Experience is must, Dealer Diagnostic Engineer, expertise in engine and transmission / gearbox dismantling and assembly. Strong knowledge of automotive electrical systems, diagnostics, and fault-finding.Demonstrated experience using Ford ESST / SST.

    • Other Key Requirements

  • Valid passport is must, no any medical issues, police criminal cases are mandatory.
  • Work place is Chennai location till travel start to overseas.
  • Should be willing to work any extreme weather conditions.
  • Good in MS office files, Communication, and interpersonal skills
  • Work well under pressure and highly achievement oriented,
  • Ability to develop open and cooperative relations with internal and external teams.Work may involve overtime or shift flexibility to meet operational needs.

    • Skills Required

    Ford service information portals and technical service publications, Ford ESST SST, electrical systems diagnostics and fault-finding

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    Service Technician • Chennai, India