Desktop Support Engineer - Network Security

Job Overview

• Hardware Maintenance : Install, configure, and maintain all hardware components, including desktops, laptops, printers, servers, and other peripherals.
• Troubleshooting : Diagnose and resolve hardware-related issues, such as malfunctioning components, connectivity problems, and peripheral failures.
• Repairs and Replacements : Conduct repairs on faulty hardware or arrange for replacements as needed, ensuring minimal disruption to the business.
• Inventory Management : Maintain an accurate inventory of all hardware assets, including tracking of warranty status and managing lifecycle replacements.
• User Support : Provide technical support to end-users for hardware-related issues, ensuring prompt and effective resolutions.
• Documentation : Keep detailed records of all hardware configurations, repairs, and updates.
• Network Maintenance : Monitor and maintain network hardware and software, including routers, switches, firewalls, and wireless access points.
• Troubleshooting : Diagnose and resolve network issues, including connectivity problems, hardware failures, and software conflicts.
• Network Security : Implement and manage network security measures to protect against unauthorized access, data breaches, and other security threats.
• System Updates : Perform regular updates and patches to network systems and software to ensure they are up-to-date with the latest security protocols and features.
• User Support : Provide technical support to end-users for network-related issues, including connectivity problems, VPN access, and network printer setup.
• Documentation : Maintain accurate records of network configurations, changes, and troubleshooting steps.
• Network Optimization : Analyze network performance and implement improvements to increase efficiency and reduce downtime.

Qualifications

(ref : hirist.tech)

Skills Required

User Support, Mcsa, Hardware Maintenance, Network Optimization, Documentation, Network Security, Ccna, Troubleshooting, Network Maintenance, Inventory Management