Customer Care Executive

Company Description

CYRIX Healthcare Private Limited is a leading healthcare solutions provider specializing in multi-vendor medical equipment maintenance and management. With a skilled team of 1200 medtech engineers and technicians, we serve over 25,000 hospitals and maintain 550,000 medical devices across India. Headquartered in Kochi, Kerala with operations across India and an international presence in the UAE, Saudi Arabia, and Kuwait, CYRIX ensures over 98% uptime for our clients' medical technology.

Role Description

This is a full-time hybrid role for a Customer Care Executive. The role is located in Kochi with some work-from-home flexibility. As a Customer Care Executive, you will interact with customers to provide service information, manage customer queries, handle complaints, and ensure customer satisfaction. You will coordinate with the sales team for cross-functional support and contribute to improving service procedures and standards.

Qualifications

Customer Support, Customer Service, and Customer Satisfaction skills

Excellent Communication skills

Experience in Sales support and coordination

Strong problem-solving and conflict resolution abilities

Proficiency in CRM software and MS Office applications

Ability to manage time effectively and work independently

Experience in the healthcare industry is a plus

Bachelor's degree in Business Administration, Marketing, or related field preferred