Studio Manager

Job description

Dear Candidate

Company name - Pepperfry

Company website -

Designation - Studio Manager

Job Description

We are looking for a passionate individual with excellent communication skills, good business judgement and

analyticalthinking and

superior organizational & time management skills. The person should have rich experience ideally in furniture or

home business and

a good sense of business administration.

Role Responsibilities

▪ Responsible for overall performance of the Studio – Business performance, Operational excellence, People &

Process related

matters.

▪ Business performance – Achieve and exceed targets for key metrics – footfalls, conversions, sales, modular

business as

applicable, outbound and B2B business as applicable, channel partner and design partner business as

applicable, buy on phone

etc.

▪ Personally, contribute in an outsized proportion to target achievement of the Studio via intensive key

customer / partner facing

interactions.

▪ Operational excellence – Ensure that key operational elements are executed perfectly – opening, closing,

attendance, projects

etc. Oversee and actively manage the aspects of Studio Administration – upkeep, maintenance, oversight of

housekeeping staff,

studio budgets (petty cash, consumables, amenities etc.), keep clean records of expenses in an approved

manner etc.

▪ People – Manage team actively, monitor performance, provide coaching for correction and development,

maintainand improve

morale of the team by helping them to grow as professionals and also achieving their immediate short-term

business goals.

▪ Actively build skills in team members across – product knowledge, sales process knowledge. Do this both

directlyand by taking

help from central resources, merchants etc.

▪ Follow due process with high adherence and integrity – recording data, managing people and their

development, interactions

with customers and partners.

▪ Co-ordinate with Activation leadership and central teams to facilitate and align with on key projects including –

inventory audit and maintenance (core responsibility), projects involving fixed assets and visual merchandise

etc.

▪ Provide regular and special updates / reports of the business performance, issues, competitive and

marketintelligence etc. to Area

Manager and leadership

▪ Make plans for in-store and local activities – events / initiatives to promote Studio in the catchment. Be the point

person for such

activities that are driven centrally too.

▪ Take ownership for customer satisfaction for all in-store and associated, off-store, activities