Remote Voice & Email Support Specialists - Rs 160 & RS 140 per hour (Contract | Night Shift) - MUST

Location : Remote (Anywhere in India)

Freelancer Role

Rates -

Rs 160 per hour for voice support

Rs 140 for email support

Work Timing - 09 : 00 pm to 06 : 00 am IST

Need to have your own laptop with Windows 11 or above and a high speed internet connection

Are you a skilled communicator with BPO experience? Join us as a

Voice Support Specialist

Email Support Specialist

working remotely during US business hours. If you're comfortable taking live calls, solving customer issues in real time, and working night shifts, we’d love to hear from you!

Key Responsibilities

Handle

inbound and outbound calls

to assist customers with queries or concerns

Deliver

clear, helpful, and courteous communication

on every call

Follow

call scripts and SOPs

for consistent customer service

Accurately

document call outcomes and customer interactions

Collaborate with internal teams when escalation or follow-up is required

Maintain

high levels of customer satisfaction, call quality and responsiveness

Meet daily targets for

call handling time, quality and resolution rates

Requirements

Excellent

spoken English and comprehension skills is a must

Minimum

1-2 years of BPO voice support experience

Experience with

US / UK-based clients

is a plus

Clear and professional

telephone etiquette

Typing speed of

45+ WPM

with accuracy (for call documentation)

Own

laptop / desktop with webcam and Windows 11

Reliable

internet connection (minimum 40 Mbps)

Comfortable working

night shifts (US time zones)

Important Notes

This is a

contractual, remote

position

You must have your own equipment and be fully set up to work from home

Candidates

must meet the typing, tech, and shift requirements

to be considered