Junior Chatbot Developer

AkzoNobel has a passion for paint. We're experts in the proud craft of making paints and coatings, setting the standard in color and protection since 1792. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. Headquartered in the Netherlands, we are active in over 150 countries and employ around 34,500 talented people who are passionate about delivering the high-performance products and services our customers expect.

Role Overview

We are seeking a Junior Chatbot Developer with at least 2 years of experience in building and deploying large-scale, customer-facing chatbot solutions . The ideal candidate will have strong backend development skills, experience with system integrations, and an interest in improving chatbot performance through analytics and continuous enhancement.

Key Responsibilities

Develop, deploy, and maintain chatbot features across web, mobile, and messaging platforms.

Build backend services and conversational logic using Node.js and Python.

Integrate chatbots with external systems using REST APIs, webhooks, and microservices.

Design and refine conversational flows, intents, entities, and NLP components.

Collaborate with cross-functional teams to convert requirements into working chatbot functionality.

Participate in continuous improvement activities to enhance performance, quality, and user experience.

Support knowledge management activities including structuring content and preparing training datasets.

Perform troubleshooting, root-cause analysis, and optimization exercises.

Execute unit testing and contribute to documentation and best practices.

Required Skills & Qualifications

Bachelor’s degree in Computer Science, Engineering, or related field.

Minimum 2 years of experience in chatbot development or conversational AI.

Strong proficiency in Node.js and Python.

Solid understanding of REST APIs, system integrations, and backend service development.

Understanding of NLP fundamentals such as intents, entities, and dialog flows.

Experience working with analytics to monitor chatbot performance and improve outcomes.

Exposure to DevOps practices such as CI / CD, version control (Git), and basic deployment pipelines.

Exposure to Agile methodologies including sprints, user stories, and iterative development.

Strong debugging and problem-solving skills.

Ability to work in a fast-paced, collaborative environment.

Exposure to Agile methodologies including sprints, user stories, and iterative development.

Strong debugging and problem-solving skills.

Ability to work in a fast-paced, collaborative environment.

Preferred Skills

Hands-on experience with platforms like Dialogflow, Rasa, Bot Framework, or similar.

Exposure to knowledge base creation, ingestion, and chatbot training workflows.

Familiarity with metrics such as user engagement, confidence scores, deflection rates, and conversation quality.

Understanding of microservices, containerization (Docker), or CI / CD pipelines.

Familiarity with cloud environments (AWS, Azure, GCP).

Soft Skills

Good communication and teamwork skills.

Curious, motivated, and eager to learn new tools and technologies.

Structured and process-oriented mindset with a desire to improve workflows continuously.

Regards,

Team AkzoNobel