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Sales & Customer Support Executive (US Hours)
BigtoeMalappuram, IN16 days ago
Job descriptionExcellent spoken and written English with a neutral or American accent. Experience in customer support or inside sales (preferably US-based clients). Comfortable working night / evening hours (US time zones). Confident, empathetic, and able to think on your feet. Tech-savvy and comfortable using chat, CRM, and web-based tools.
We’re looking for a smart, proactive, and well-spoken Sales & Customer Support Executive to join our growing team.
You’ll be the voice of Bigtoe — helping potential customers book services, answering questions, and ensuring every interaction leaves them smiling.
This is not a script-based call center job. You’ll be expected to think, understand our offerings, and genuinely help people book the right service.
Responsibilities
- Handle inbound calls, chats, and texts from potential customers.
- Guide them through service options, pricing, and help them complete bookings.
- Follow up with warm leads, recover unbooked sessions, and close sales politely.
- Support existing clients with reschedules, questions, and feedback.
- Coordinate with operations when needed to ensure smooth fulfillment.
- Maintain CRM notes and communicate customer insights to the team.
Requirements
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Customer Support Executive • Malappuram, IN