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E-Commerce Automotive Spare Parts Customer Service Advocate

E-Commerce Automotive Spare Parts Customer Service Advocate

beBeeAutomotiveHyderabad, Telangana, India
1 day ago
Job description

Job Overview

As a dedicated customer service professional, you will be responsible for managing customer requests and providing exceptional support across multiple channels.

Key Responsibilities :

  • Customer Support : Manage customer inquiries through a shared mailbox, addressing complaints and concerns in a timely manner.
  • Order Fulfillment : Process sales and returns, ensuring seamless order management.
  • Assessment and Resolution : Assess customers' needs to achieve satisfaction and resolve issues efficiently.

Requirements and Qualifications :

  • Customer Service Experience : Proven experience in customer-facing roles with a focus on delivering excellent service.
  • Automotive Knowledge : Strong understanding of automotive repair, parts, and components.
  • Technical Skills : Proficiency in technical or engineering disciplines.
  • Language Proficiency : Excellent communication skills in English.
  • What We Offer :

  • Competitive Environment : A dynamic and supportive work environment that fosters growth and development.
  • Continuous Learning : Opportunities for ongoing training and education to enhance your skills and knowledge.
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    Customer Service • Hyderabad, Telangana, India