Job Overview
As a dedicated customer service professional, you will be responsible for managing customer requests and providing exceptional support across multiple channels.
Key Responsibilities :
- Customer Support : Manage customer inquiries through a shared mailbox, addressing complaints and concerns in a timely manner.
- Order Fulfillment : Process sales and returns, ensuring seamless order management.
- Assessment and Resolution : Assess customers' needs to achieve satisfaction and resolve issues efficiently.
Requirements and Qualifications :
Customer Service Experience : Proven experience in customer-facing roles with a focus on delivering excellent service.Automotive Knowledge : Strong understanding of automotive repair, parts, and components.Technical Skills : Proficiency in technical or engineering disciplines.Language Proficiency : Excellent communication skills in English.What We Offer :
Competitive Environment : A dynamic and supportive work environment that fosters growth and development.Continuous Learning : Opportunities for ongoing training and education to enhance your skills and knowledge.