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M35 L2 Support - Technical Lead- Onsite

M35 L2 Support - Technical Lead- Onsite

VGreenTEKthiruvananthapuram, India
16 hours ago
Job description

M365 L2 Support - Technical Lead / Senior Engineer

Experience : 8+ Years

Duration : 3 months

Working Hours : - 06 : 30 PM to 03 : 30 AM IST.

Location : Trivandrum

Rate : 1.2 LPM

PRIMARY SKILLS

Microsoft 365 Administration

  • Microsoft Exchange Online (mail flow, mailbox management, hybrid configuration)
  • Microsoft Teams administration and troubleshooting
  • SharePoint Online site and permission management
  • OneDrive for Business configuration and support
  • Microsoft 365 Admin Center and Power Platform basics

Identity & Access Management (IAM)

  • Microsoft Entra ID (Azure AD) – user, group, role, and policy management
  • Azure AD Connect and Hybrid Identity support
  • Conditional Access Policies and MFA configuration
  • SSO (Single Sign-On) and Federation concepts
  • Role-Based Access Control (RBAC)

    • Endpoint Management & Intune

  • Microsoft Intune – policy configuration, compliance management, endpoint onboarding
  • Mobile Device Management (MDM) and Mobile Application Management (MAM)
  • Device lifecycle management (Windows Autopilot, BitLocker, etc.)

    • Security & Compliance

  • Microsoft 365 Defender Suite (Defender for Office 365, Identity, Endpoint)
  • Microsoft Purview (Compliance Portal – DLP, retention, eDiscovery)
  • Microsoft Secure Score analysis and remediation
  • Data Loss Prevention (DLP) policy creation and enforcement
  • Information Protection (Sensitivity Labels, Compliance Policies)

    • Licensing & CSP Engagement

  • Microsoft 365 licensing plans and service mapping (E3, E5, add-ons)
  • License assignment and usage reporting via M365 Admin Center / PowerShell
  • CSP model understanding – license allocation, audits, renewals, offers

    • PowerShell & Automation

  • PowerShell scripting for Microsoft 365, Exchange Online, and Azure AD
  • Microsoft Graph API (basic awareness for advanced automation)
  • Automated reporting and user management tasks

    • Monitoring & Support Operations

  • Microsoft Service Health Dashboard and Message Center
  • Incident, Request & Change Management (ITIL framework)
  • Root Cause Analysis (RCA) and problem resolution documentation
  • Support ticketing systems (ServiceNow, Freshservice, etc.)

    • Soft Skills & Collaboration

  • Effective communication with internal teams, CSPs, and end-users
  • Analytical and problem-solving mindset
  • Documentation and knowledge base creation
  • Ability to work in 24x7 support environments and rotational shifts
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