Customer Service Specialist

Company Description

Technotask Business Solutions Pvt Ltd, founded in March 2020, is a rapidly growing provider of innovative omnichannel solutions designed to enhance customer experiences and business performance. With over 13 centers across India, Egypt, and the UAE, and a global team spanning the UK, USA, KSA, and Columbia, Technotask serves more than 20 clients across 48 Lines of Business (LOBs). The company has achieved a 400% growth rate in just two years, catering to diverse industries such as FinTech, E-Commerce, Health-Tech, and more. Technotask delivers a wide range of services, including voice, email, and chat support, outbound sales, quality audits, and robotic process automation, for renowned clients such as Meesho, FloBiz, and Swiggy.

Role Description

This position is for a full-time Customer Service Specialist in Bhopal. The role involves providing exceptional customer service and support to resolve customer inquiries and issues via multiple communication channels. Responsibilities include ensuring customer satisfaction, maintaining professional phone etiquette, and addressing concerns to enhance the overall customer experience. This is an on-site role that requires adaptability and excellent communication skills in addressing varying customer needs.

Qualifications

• Proficiency in Customer Support, Customer Service, and Customer Experience
• Strong skills in Customer Satisfaction and managing customer relationships effectively
• Excellent Phone Etiquette and the ability to communicate professionally
• Outstanding problem-solving abilities and attention to detail
• Good interpersonal skills, a positive attitude, and the ability to work collaboratively in an on-site environment
• Previous experience in a similar role and familiarity with CRM software is a plus
• Bachelor's degree or equivalent education in a relevant field

Skills Required
Customer Support, Customer Experience, Customer Service, crm software