Head of Sales & Service – Korn Ferry DigitalConfidential • Mumbai, India
Head of Sales & Service – Korn Ferry Digital
Confidential • Mumbai, India
24 days ago
Job descriptionBuild a culture of accountability, learning, and performance attract and retain top-tier talent with succession pipelines in place. Provide structured coaching and development to elevate both individual capability and team outcomes. Build and develop a strong ISC community and programmes to scale Digital's Sales & Service solutions. Represent the company as a thought leader in industry forums, executive roundtables, and customer engagements. Build and nurture a senior-level client and industry network to shape pipeline and growth opportunities. Partner cross-functionally (e.g. with Consulting, Delivery, Marketing, and Customer Success) to align efforts and deliver superior customer value. Establish operational rigour around pipeline build and management, sales forecasting, and Salesforce hygiene. Drive sales process excellence, leveraging digital tools and automation to enhance productivity and scalability. Identify and land consistent key performance indicators to ensure team performance and drive continuous improvement. Deliver profitable YOY growth and gross margin targets. Experience : 15+ years in B2B sales, including 10+ years in a sales leadership capacity, preferably in SaaS or digital solution and consulting environments. Sound business judgment and insight, strong conceptual and analytical skills, and the ability to work well under pressure. Commercial Acumen : Demonstrated ability to construct value-based commercial proposals and pitches. Proven success managing large, complex enterprise sales cycles and delivering against ambitious targets. Strategic Insight : Able to connect the dots across trends, signals, and customer needs to shape the future state of the business. Extensive knowledge of business / economic environment, and the digital marketplace Sales Methodology : Deep familiarity in using Miller Heiman or similar methodology and frameworks, with a track record of instilling rigor and business predictability. Data & Tech Fluency : Confident using analytics, insights, and sales tech to drive decisions, coach teams, and execute strategy. Executive Presence : Capable of building trusted relationships with C-level stakeholders, internally and externally. Leadership : Embraces and adapts to a constantly changing market environment. A true team builder and culture shaper-develops talent, communicates with clarity, and leads through influence. Demonstrated ability to attract, develop, and retain talent.
OPPORTUNITY TO ENHANCE YOUR CAREER - It's about exceeding your potential.
As the Head of Sales & Service, you will also have direct responsibility for leading and growing the Sales & Service business. You will develop and build a high-performing commercial organization that includes direct sellers, customer success and a community of Independent Solution Consultants (ISC's).
You will lead by example in fostering a culture of execution excellence, innovation, and customer obsession. This role demands a seasoned commercial leader with a strong track record in building businesses, leading complex enterprise sales, connecting market dynamics to long-term strategy, and consistently delivering predictable business performance.
KEY RESPONISBILITIES
Commercial Strategy & Execution
- Develop and execute an India specific sales and service strategy that drives growth, market share, and customer impact.
- Own enterprise sales execution : lead from the front on major opportunities in close collaboration with Consulting, Delivery and Customer Success teams.
Leadership & Talent Development
Customer & Market Engagement
Operational Excellence & Forecasting
PROFESSIONAL EXPERIENCE / QUALIFICATIONS
Skills Required
Saas, Consulting, B2b Sales
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Head Of Sales • Mumbai, India
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