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Head of Sales & Service – Korn Ferry Digital

Head of Sales & Service – Korn Ferry Digital

ConfidentialMumbai, India
1 day ago
Job description

OPPORTUNITY TO ENHANCE YOUR CAREER - It's about exceeding your potential.

As the Head of Sales & Service, you will also have direct responsibility for leading and growing the Sales & Service business. You will develop and build a high-performing commercial organization that includes direct sellers, customer success and a community of Independent Solution Consultants (ISC's).

You will lead by example in fostering a culture of execution excellence, innovation, and customer obsession. This role demands a seasoned commercial leader with a strong track record in building businesses, leading complex enterprise sales, connecting market dynamics to long-term strategy, and consistently delivering predictable business performance.

KEY RESPONISBILITIES

Commercial Strategy & Execution

  • Develop and execute an India specific sales and service strategy that drives growth, market share, and customer impact.
  • Own enterprise sales execution : lead from the front on major opportunities in close collaboration with Consulting, Delivery and Customer Success teams.

Leadership & Talent Development

  • Build a culture of accountability, learning, and performance attract and retain top-tier talent with succession pipelines in place.
  • Provide structured coaching and development to elevate both individual capability and team outcomes.
  • Build and develop a strong ISC community and programmes to scale Digital's Sales & Service solutions.

    • Customer & Market Engagement

  • Represent the company as a thought leader in industry forums, executive roundtables, and customer engagements.
  • Build and nurture a senior-level client and industry network to shape pipeline and growth opportunities.
  • Partner cross-functionally (e.g. with Consulting, Delivery, Marketing, and Customer Success) to align efforts and deliver superior customer value.

    • Operational Excellence & Forecasting

  • Establish operational rigour around pipeline build and management, sales forecasting, and Salesforce hygiene.
  • Drive sales process excellence, leveraging digital tools and automation to enhance productivity and scalability.
  • Identify and land consistent key performance indicators to ensure team performance and drive continuous improvement.
  • Deliver profitable YOY growth and gross margin targets.

    • PROFESSIONAL EXPERIENCE / QUALIFICATIONS

  • Experience : 15+ years in B2B sales, including 10+ years in a sales leadership capacity, preferably in SaaS or digital solution and consulting environments. Sound business judgment and insight, strong conceptual and analytical skills, and the ability to work well under pressure.
  • Commercial Acumen : Demonstrated ability to construct value-based commercial proposals and pitches. Proven success managing large, complex enterprise sales cycles and delivering against ambitious targets.
  • Strategic Insight : Able to connect the dots across trends, signals, and customer needs to shape the future state of the business. Extensive knowledge of business / economic environment, and the digital marketplace
  • Sales Methodology : Deep familiarity in using Miller Heiman or similar methodology and frameworks, with a track record of instilling rigor and business predictability.
  • Data & Tech Fluency : Confident using analytics, insights, and sales tech to drive decisions, coach teams, and execute strategy.
  • Executive Presence : Capable of building trusted relationships with C-level stakeholders, internally and externally.
  • Leadership : Embraces and adapts to a constantly changing market environment. A true team builder and culture shaper-develops talent, communicates with clarity, and leads through influence. Demonstrated ability to attract, develop, and retain talent.

    • Skills Required

    Saas, Consulting, B2b Sales

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    Head Of Sales • Mumbai, India

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