Service now Assist

Role : Service Now Assist

Required Technical Skill Set : ServiceNow, ITSM, ITOM, Now Assist

Desired Experience Range : 8 to 10 Years

Location of Requirement : Hyderabad / Pune

Desired Competencies (Technical / Behavioral Competency)

Technical Competency

ServiceNow Platform Expertise

Deep understanding of ServiceNow modules : ITSM, ITOM, CMDB, Asset Management, Service Catalog, HRSD, and Knowledge Management.

Experience with ServiceNow Studio, Flow Designer, and Application Scope.

Scripting & Development

Proficiency in JavaScript (client-side and server-side).

Experience with Glide API, Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions.

Familiarity with Jelly scripting and AngularJS for advanced UI customizations.

Integration Skills

Hands-on experience with REST / SOAP APIs, LDAP, SSO, and third-party tool integrations (e.g., Jira, Azure DevOps).

Knowledge of MID Server setup and Discovery.

Workflow & Automation

Designing and implementing Workflows, Approvals, and Scheduled Jobs.

Use of Service Catalog and Record Producers for request automation.

Reporting & Dashboards

Building Performance Analytics, Reports, and Dashboards for data visualization and KPI tracking.

Security & Access Control

Creating and managing Access Control Rules (ACLs).

Understanding of role-based access and data security best practices.

Soft Skills & Professional Traits

Problem-solving & Analytical Thinking : Ability to troubleshoot and optimize workflows.

Communication Skills : Explaining technical concepts to non-technical stakeholders.

Agile / Scrum Methodologies : Experience working in iterative development environments.

Documentation & Process Adherence : Maintaining clear documentation and following ITIL practices.

Certifications (Recommended)

Certified System Administrator (CSA)

Certified Application Developer (CAD)

ITIL Foundation Certification

Responsibility of / Expectations from the Role

Technical Expertise

Strong command of JavaScript, Glide API, and ServiceNow scripting.

Familiarity with ServiceNow Studio, Flow Designer, and Application Scope.

Experience with Service Catalog, Knowledge Management, and CMDB.

Process & Governance

Adherence to ITIL practices and organizational governance standards.

Ability to translate business requirements into technical solutions.

Collaboration & Communication

Work closely with stakeholders, developers, and business analysts.

Provide training and support to end-users and junior team members.

Continuous Improvement

Identify opportunities for automation and service enhancements.

Stay updated with ServiceNow releases and best practices.