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Senior Genesys Engineer
Weekday AIhyderabad, India11 hours ago
Job descriptionBachelor’s / Master’s in CS / IT or related field. 8+ years of hands-on experience in Genesys Cloud / Engage. Strong expertise in SIP, VoIP, telephony, and cloud platforms (AWS / Azure). Programming knowledge in Java / Python / C Excellent communication & problem-solving skills. Preferred : Genesys Certifications (GCP / GCE), AI / ML exposure, Agile experience.
This role is for one of Weekday’s clients
Salary range : Rs - Rs (ie INR 19-24 LPA)
Min Experience : 7 years
Location : Hyderabad
JobType : full-time
Requirements
We are seeking an experienced Senior Genesys Engineer to lead the design, architecture, and optimization of Genesys Cloud / Engage Contact Center solutions. The role involves driving large-scale contact center transformations, ensuring seamless integration, high performance, and superior customer experiences.
Key Responsibilities :
- Architect, design, and implement scalable Genesys environments.
- Develop advanced call routing, IVR, and customer engagement workflows.
- Integrate Genesys with CRM, WFM, and enterprise applications.
- Implement AI-driven solutions (chatbots, voicebots, predictive routing).
- Ensure system security, compliance, and disaster recovery readiness.
- Act as SME, handling escalations, performance tuning, and optimizations.
Qualifications & Skills :
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Senior Engineer • hyderabad, India
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