Role Responsibilities :
- Review, evaluate, and process warranty claims.
- Communicate claim status and policy details to customers.
- Maintain accurate warranty records and reports.
- Collaborate with departments to improve product quality and service.
Key Deliverables :
Timely and accurate resolution of warranty claims.Enhanced customer satisfaction through effective communication.Process improvements to reduce repeat claims.Compliance with internal warranty policies and documentation standards.Skills Required
Documentation, Process Improvement, customer communication