Senior Design Engineer

Telematics Engineer – Field & End-of-Line (EOL) Issue Management

Qualification

B.E. / B.Tech in Electronics / Electrical / Mechatronics / Embedded Systems

Primary Skill

Telematics architecture and connected vehicle systems, CANalyzer, or equivalent, UDS & CAN protocols, TCU, cloud, CAN networks, and vehicle diagnostics layers, preparing RCA documentation, validation summaries, and issue dashboards

Relevant Experience

2 to 5 years in the automotive domain with exposure to Connected Vehicles, Telematics Systems, Diagnostics and EOL Processes

Job Description

The selected consultant will be required to support for :

To do Root Cause Analysis (RCA) Reports for all Telematics-related Field / EOL issues.

Telematics-related EOL (End-of-Line) Issue resolution at manufacturing facilities.

Weekly Operational Dashboards summarizing field complaints, EOL failures, open / closed tickets, and FOTA campaign status.

Validated Software and Parameter File Deployment to Tata Motors internal servers.

Comprehensive log analysis reports based on TCU logs, CAN logs, Cloud logs, Service tool logs, and EOL tool logs, with actionable insights.

FOTA Campaign Monitoring Reports, including failure cases analysis.

Media Event support involving Telematics systems

Telematics Field Issue Resolution : -Reproduce and analyze customer-reported connectivity, location, or call service issues, Visit field locations as needed to capture logs and validate fixes with internal teams and suppliers.

Log Analysis & Debugging : -Perform advanced log analysis using TCU, CAN, Cloud, Service tool, and EOL tool logs, Collaborate with multiple teams for multi-layered fault isolation.

EOL Issue Management : -Troubleshoot production line Telematics failures, support root cause identification and resolution to ensure smooth vehicle rollout, Validate consistency of SW / HW / configurations at the plant.

Software & Parameter Management : -Support end-to-end management of Telematics Software and parameter file release to TML servers.

FOTA Campaign Support : -Assist in planning and monitoring Firmware Over-The-Air (FOTA) campaigns, Validate field behaviour post-update, and analyse failure scenarios.

Media Event Support : -Provide Telematics technical support during media drives, Ensure system health checks, pre-validation, and rapid troubleshooting during live events

Preferred Skills & Knowledge

Preferred to have knowledge of :

1] Connected Vehicle Platforms & ECUs (e.g., TCU)

2] Automotive Diagnostic Protocols (UDS, CAN)

3] FOTA Campaign Lifecycle

4] End-of-Line Testing & Flashing Processes

5] Telematics Cloud Infrastructure

6] Production Line Validation & Troubleshooting

Flexibility to travel across field locations and manufacturing plants for on-site support.

Ability to work in cross-functional teams under tight timelines and production pressures.

Willingness to support real-time troubleshooting during critical business events.

Work Experience :

Demonstrated hands-on experience in :

1] Field and plant issue triaging

2] Cross-system log analysis

3] Production line debugging

4] Software release tracking

5] Vehicle-level & Bench-level validation

6] Vehicle-level diagnostics and supplier coordination