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Delivery Manager
Delivery ManagerWorkGeek Services • Gurgaon, Haryana, India
Delivery Manager

Delivery Manager

WorkGeek Services • Gurgaon, Haryana, India
2 days ago
Job description

We are seeking experienced Delivery Managers / Technical Project Managers to lead customer delivery projects end-to-end — from scope definition to go-live.

The ideal candidate has experience in customer-facing delivery or implementation roles in SaaS / product / Services companies, with strong project management, stakeholder management, and technical aptitude.

Key Responsibilities

1. Client Scope & Requirements Management

  • Collaborate with clients to define, document, and manage project scope, requirements, and success metrics.
  • Act as the primary client point of contact to ensure alignment between expectations, deliverables, and timelines.
  • Maintain all project artifacts, including scope documents, requirement trackers, and sign offs.

2. End-to-End Project & Program Management

  • Lead project delivery across the lifecycle — planning, execution, testing, and go-live
  • Own project timelines, budgets, quality, and resource allocation.
  • Track deliverables and milestones to ensure on-time, on-budget completion.

    3. Business Process Mapping & Documentation

  • Analyze and document client business processes, system workflows, and integrations.
  • Work with Product Analysts and Solution Architects to define KPIs, personas, and data architecture.
  • Review documentation, facilitate client sign-offs, and prepare approach notes for internal teams.
  • Translate business requirements into UI / UX and functional specifications in collaboration with product and design teams.
  • Qualifications

  • 7–10 years of experience in project delivery or program management roles in SaaS or technology product companies.
  • Proven experience in customer-facing implementation or delivery projects.
  • Strong skills in business process mapping, project governance, and client engagement.
  • Proficiency with project management and issue-tracking tools
  • Familiarity with API documentation, system design, and data architecture concepts

  • Excellent communication, stakeholder management, and problem-solving abilities.
  • Ability to thrive in a fast-paced, agile environment with shifting priorities.
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    Delivery Manager • Gurgaon, Haryana, India

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