Senior Business Insights Manager
TaskUslucknow, uttar pradesh, in24 days ago
Job descriptionDefine and lead enterprise transformation programs focused on cost reduction, process efficiency, and quality improvement across global BPO operations. Align transformation initiatives with strategic business objectives, driving outcomes around productivity, billable utilization, SLA adherence, and CX metrics (CSAT, FCR, etc.). Identify and lead use cases for machine learning, generative AI, NLP, predictive analytics, and automation across key functions (quality assurance, workforce management, fraud detection, content moderation, etc.). Partner with internal data science, product, and engineering teams to develop AI / ML solutions, PoCs, and production-grade deployments. Collaborate with business leaders, operations heads, and IT stakeholders to roll out initiatives with measurable ROI. Manage complex transformation roadmaps with agile governance, stakeholder alignment, change management, and risk mitigation. Drive organizational maturity in digital transformation, citizen development, and AI literacy. Lead CoE (Center of Excellence) for AI-augmented operations and continuous improvement. Bachelor’s degree in Engineering, Computer Science, or a related field (Master’s preferred). Six Sigma Black Belt certification (mandatory). 12+ years of experience in BPO / KPO / Shared Services , with proven ownership of large-scale transformation projects. 5+ years of experience leading AI / ML initiatives , with demonstrable understanding of model lifecycle, deployment, and AI governance. Proficient in tools like Python, SQL, Power BI / Tableau, and exposure to AI platforms (Azure AI, AWS SageMaker, Google Vertex AI, or OpenAI APIs). Strong command over automation technologies (RPA tools like UiPath, Blue Prism, or Power Automate). Deep understanding of BPO metrics and operational challenges in domains like CX, F&A, Risk, and Content Operations. We ARE looking for : A practitioner who has utilized the Six Sigma Black Belt methodology to drive significant, measurable improvements in a BPO environment. The candidate must show a strong emphasis on operational delivery / improvement. We are NOT looking for : Candidates whose main experience is as a Six Sigma Trainer or Program Manager focused purely on certification or curriculum. Strategic thinker with a bias for action and problem-solving mindset. Strong leadership presence with ability to influence C-level stakeholders. Excellent communication and storytelling skills, especially in presenting data-backed recommendations. Comfortable operating in fast-paced, ambiguous, and matrixed environments.
Key Responsibilities
Process Reengineering & Six Sigma
- Apply Lean Six Sigma (Black Belt certified) methodologies to redesign workflows, eliminate waste, and reduce variation in critical processes.
- Conduct value stream mapping, RCA workshops, and process simulations to uncover optimization opportunities.
- Develop and track transformation KPIs like AHT, TAT, Idle Time, Utilization, Attrition, and Forecast Accuracy.
Strategic Transformation Leadership
AI / ML-Driven Innovation
Cross-functional Program Execution
Capability Building & Change Management
Required Qualifications
Critical Clarification on Six Sigma Black Belt Experience :
The Black Belt certification is being prioritized because it signifies a deep, practical understanding and proven track record of process adherence, rigorous process improvement, and tangible operational results.
Preferred Traits
Create a job alert for this search
Senior Manager • lucknow, uttar pradesh, in
Related jobs
- Promoted
Senior Manager for Business Process Optimization
University of the PeopleLucknow, Uttar Pradesh, India INTRODUCTION : University of the People (UoPeople) is the first non-profit, tuition-free, American, accredited, 100% online university.
Today, UoPeople has over 170,000 students enrolled from more th...Show moreLast updated: 23 days ago
- Promoted
- New!
Manager / Senior Manager - Sales
EnKashlucknow, uttar pradesh, in B2B sales experience in fintech, with significant exposure to selling multiple SaaS products .B2B payments and corporate spends.
We’re now looking for a driven.Collaborate with internal teams.Achiev...Show moreLast updated: 10 hours ago
- Promoted
- New!
Associate Manager II - City CEO (Strategy & Business Operations)
Navilucknow, uttar pradesh, in Currently, Navi is into Lending, Health Insurance, Mutual Funds, Gold & UPI.This position is for the function SBO (Strategy & Business Operations), which spans across all of these businesses.SBO is...Show moreLast updated: 10 hours ago
- Promoted
Senior Executive – Sales (ESG / Sustainability)
Newtrallucknow, uttar pradesh, in But behind every great product is a team that understands the market, builds relationships, and drives adoption.We're now looking to expand our commercial team with a.
ESG & Sustainability landscape...Show moreLast updated: 17 days ago
- Promoted
- New!
Deputy Manager- Alliances
MakeMyTriplucknow, uttar pradesh, in Alliances & Partnerships- Happay.Happay, a part of the MakeMyTrip Group, is a leading spend management platform that empowers businesses with complete visibility and control over their expenses.Our...Show moreLast updated: 10 hours ago
- Promoted
Senior Business Intelligence Developer
AndelaLucknow, IN Andela exists to connect brilliance and opportunity.Since 2014, we have been dedicated to breaking down global barriers and accelerating the future of work for both technologists and organizations ...Show moreLast updated: 15 days ago
- Promoted
- New!
Senior Manager / AD - Partnership and Alliances
EnKashlucknow, uttar pradesh, in Experience : 6-8 Partnership Experience, with significant exposure to Payment Gateway, merchant services, or digital payment products.
At EnKash, we’re transforming how businesses manage payments and...Show moreLast updated: 10 hours ago
- Promoted
Senior Business Insights Manager
TaskUsLucknow, IN Process Reengineering & Six Sigma.Lean Six Sigma (Black Belt certified) methodologies to redesign workflows, eliminate waste, and reduce variation.
Conduct value stream mapping, RCA workshops, and p...Show moreLast updated: 24 days ago
- Promoted
- New!
Senior Business Intelligence Analyst
Kisahlucknow, uttar pradesh, in At Kisah, we’re building the future of modern retail by combining data-driven insights with exceptional customer experiences.
We truly believe that data is at the heart of business decisions, and we...Show moreLast updated: 10 hours ago
- Promoted
Escalation Manager
Palo Alto Networkslucknow, uttar pradesh, in At Palo Alto Networks® everything starts and ends with our mission : .Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and m...Show moreLast updated: 30+ days ago
- Promoted
Senior Manager Data Strategy & Insights
Chargeback Guruslucknow, uttar pradesh, in Chargeback Gurus helps businesses protect and recover revenue by providing innovative chargeback management solutions, AI analytics, and insights powered by our proprietary Chargeback management pl...Show moreLast updated: 15 days ago
- Promoted
Senior Manager- Business Process Optimization
University of the PeopleLucknow, Republic Of India, IN University of the People (UoPeople) is the first non-profit, tuition-free, American, accredited, 100% online university.Today, UoPeople has over 170,000 students enrolled from more than 200 countri...Show moreLast updated: 2 days ago
- Promoted
- New!
Senior Affiliate Manager
MedialiftLucknow, IN Fully-remote (from anywhere in the world).Medialift is a dynamic digital marketing agency specializing in a range of services, including in-app advertising, OEM advertising, media buying, retargeti...Show moreLast updated: 13 hours ago
- Promoted
Senior Business Analyst (Crypto & Fintech)
ValueLabslucknow, uttar pradesh, in Role : Senior Business Analyst (Crypto & Fintech).Location : Remote (Global) | Flexible hours.Lead Requirements Elicitation & Analysis : .
Drive and facilitate workshops with senior stakeholders across ...Show moreLast updated: 11 days ago
- Promoted
Business Risk Manager (Savings)
RevolutLucknow, IN People deserve more from their money.More visibility, more control, and more freedom.Since 2015, Revolut has been on a mission to deliver just that.
Our powerhouse of products — including spending, ...Show moreLast updated: 22 days ago
- Promoted
Senior Consultant
ValorantLucknow, IN Valorant is a fast-growing consulting firm at the intersection of procurement and AI.We help global clients — across private equity, technology, life sciences, financial services, industrials, and ...Show moreLast updated: 30+ days ago
- Promoted
Digital Revenue Growth Manager
Anand Rathi Share and Stock Brokers Ltdlucknow, uttar pradesh, in Lead, manage, and motivate a team of Virtual Relationship Managers to achieve revenue growth and client activation goals for stock market products like Equities, F&O, Commodities, MTF, ETFs, Mutual...Show moreLast updated: 2 days ago
- Promoted
Manager / Senior Manager - GCP
Tiger Analyticslucknow, uttar pradesh, in Tiger Analytics is a global leader in data and analytics services, helping organizations solve.We are looking for a Manager / Senior Manager with a.
GCP to join our Business Development team.In this r...Show moreLast updated: 24 days ago