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Call Centre

ConfidentialNoida

9 days ago

Job description

Description

We are seeking a dynamic and motivated Call Centre Executive to join our team in India. The ideal candidate will be responsible for managing customer interactions, resolving queries, and providing exceptional service to our clients.

Responsibilities

Handle incoming calls and provide information to customers.
Resolve customer complaints and queries in a timely manner.
Maintain accurate records of customer interactions and transactions.
Follow up on customer inquiries and ensure resolution is achieved.
Provide excellent customer service and maintain a positive company image.

Skills and Qualifications

Excellent verbal and written communication skills in English and local languages.

Basic computer skills and familiarity with call center technology.

Strong problem-solving skills and the ability to think on your feet.

Ability to work in a fast-paced environment and handle multiple tasks.

Strong interpersonal skills and a customer-oriented approach.

Skills Required

Customer Service, Problem Solving, Technical Support, crm software, Data Entry, Call Handling, Time Management, Sales Techniques, Conflict Resolution

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Centre • Noida