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Azure Sales / DAYSHIFT / Fixed off / delhi

Sana Search InternationalGurugram, Haryana, India

13 hours ago

Job description

Azure / Intune Tech / Sales Support @10lpa

Job description

Cetark Corp is looking for Azure / Intune Support Engineer to join our dynamic team and embark on a rewarding career journey

Responding to customer inquiries and resolving technical issues via phone, email, or chat
Conducting diagnostic tests to identify the root cause of customer issues
Providing technical guidance to customers and walking them through solutions to resolve their problems
Collaborating with development teams to escalate and resolve complex technical issues
Maintaining accurate records of customer interactions and issue resolutions in a CRM system
Participating in the development and delivery of customer training and support materials
Communicating with customers and internal stakeholders to provide status updates on issue resolution
Strong technical background and understanding of hardware and software systems
Excellent communication and interpersonal skills
Strong customer service skills.
Strong written and verbal communication skills.
Must be detail oriented and self-motivating.
Ability to provide consistent, excellent customer support to the client and HCL, representing a variety of personalities and management levels.

Business & Behavioural Skills :

Strong interpersonal skills and ability to translate IT technical language into everyday terms which users can understand.

Ability to interact with customers to ensure that the service is flexible, efficient, and responsive.

To work through issues analytically to a successful conclusion

Demonstrable results in a business customer facing role, with a history of delivering services to defined service levels.

Experience of working in an Operational environment alongside other technical and operational teams, ensuring that all parties collaborate effectively to deliver services.

Initiative-taking. Ability to learn modern technologies.

Strong technical aptitude and ability to research and solve complex issues independently.

Ability to work individually as well as a part of a team.

Build and nurture positive working relationship with customers with the intention to exceed their expectations.

Application Process :

Interested candidates should submit their resume and a cover letter detailing their relevant experience on the below mention details.

No Fees No Charges

Saturday Sunday Fixed

Fixed Day shift

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Sales Sales Delhi • Gurugram, Haryana, India