NICE CxOne Engineer - CRM Integration

Job Title : NICE CXone Engineer (5-7 Years Experience)

Location : PAN INDIA LTI Mindtree locations.

Mode : Hybrid.

Job Type : Full-time

Job Summary :

We are seeking an experienced NICE CXone Engineer with 57 years of hands-on experience in implementing, configuring, and supporting NICE CXone cloud contact center solutions.

The ideal candidate should have strong technical expertise in IVR scripting, ACD, WFM, QM, and API integrations, with a clear focus on delivering exceptional customer experience.

Key Responsibilities :

• Design, configure, and maintain NICE CXone solutions including ACD, IVR, Studio scripting, WFM, QM, and Reporting.
• Lead or support CXone implementations, migrations, or upgrades.
• Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
• Develop and maintain custom reports and dashboards using CXone reporting tools (e.g , Performance Analytics, BI).
• Integrate CXone with CRM platforms (Salesforce, Dynamics, etc.) and third-party systems using APIs.
• Monitor system performance, resolve incidents, and optimize configurations.
• Provide technical leadership and mentoring to junior team members.
• Ensure compliance with security and data protection policies.
• Work with NICE support to resolve complex issues or bugs.

Required Skills :

Preferred Qualifications :

(ref : hirist.tech)