Billing Specialist Supervisor-US

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Essential Functions of the Job :

(Identify and describe essential functions, or primary duties and responsibilities. Each function should describe WHAT is done and the END RESULT / PURPOSE achieved. Assume that the reader does not know the role or function of the job.)

• Recruits, hires and trains a team of professionals who deliver exceptional customer service and work together to achieve agreed upon targets and goals
• Oversees effective team operations by implementing process, productivity, quality, and customer service standards
• Organizes and assigns activities to team members to ensure continuity of operations and a high level of internal customer satisfaction
• Prioritize, monitor, and ensure the balance of employee workloads
• Coach and develop resources, building skills over time through training and development programs, as well as project assignments
• Suggests and assists with the development and implementation of new processes
• Performs weekly inventory analysis, monitoring unbilled and billed aging of accounts
• Assists in the analysis and preparation of billing and cash forecast reports
• Proficiently conducts account analysis in both open and closed history with the ability to identify root causes and assist staff in resolving issues.
• Manages employee performance by providing coaching and completing performance evaluations
• Provides guidance on day to day activities and resolves escalations on account activities
• Organizes and leads team conference calls as needed to facilitate effective communication, teaming and achievement of goals
• Identifies billing system / process improvements and maintains / updates written procedures
• Acts as first level of escalation to help resolve issues; Provides guidance to billing team on AR issues and resolution
• Provides guidance to team on preparing accurate and complex billing spreadsheets
• Reviews account assignments based on established client / customer criteria and adjusts as necessary
• Acquires significant knowledge of various customer payment processes and suggests effective strategies to effect prompt payment from customers..
• Analyzes recurring issues and organizes appropriate resources to implement plans to resolve internal and client-related issues preventing client payment
• Solicits and appropriately responds to feedback from key stakeholders (Finance, CSPs, FMAs) to ensure customer satisfaction and high quality

Analytical / Decision Making Responsibilities :

(Describe the kind of problems and challenges typically faced, and decisions required to perform the job, as well as recommendations made to supervisors or others. Focus on the nature of existing policies, precedents and procedures used to guide decisions, and the degree to which the incumbent is free to make decisions requiring interpretation and judgment. Provide an example.)

Knowledge and Skills Requirements :

(Describe the knowledge or skills needed to perform this job; these may be professional, technical or managerial)

Supervision Responsibilities :

Other Requirements :

(Describe any miscellaneous functions or expectations of the job that are important to note)

Job Requirements : Education :

Experience :

Certification Requirements :

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Skills Required

Customer Service, Coaching, Microsoft Excel, Account Analysis