Operations Manager

Operations Manager – Craft My PlateLocation : Hyderabad (On-site; office + on-ground event operations)Compensation : ₹ 4-30 LPA (based on experience and performance)About the RoleWe are hiring an Operations Manager to lead and scale Craft My Plate’s end-to-end catering operations. You will be responsible for ensuring timely, accurate, and high-quality execution of daily orders and events while driving operational efficiency across kitchens, logistics, and on-ground teams.ResponsibilitiesOrder & Event Execution- Oversee daily catering operations from order confirmation to final delivery.- Ensure timely preparation, dispatch, transportation, and event setup for 10–500+ pax orders.- Coordinate closely with kitchen, delivery, procurement, and customer service teams.People & Vendor Management- Manage scheduling, deployment, and performance of kitchen staff, helpers, event crew, and delivery partners.- Handle coordination with rental, packaging, logistics, and raw material vendors.- Conduct training sessions to maintain quality and process discipline.Quality & Compliance- Monitor food quality, packaging accuracy, portion control, and dispatch readiness.- Conduct routine operational audits across kitchens and event setups.- Ensure strict adherence to SOPs, hygiene standards, and service guidelines.Inventory, Procurement & Cost Control- Track stock levels and coordinate timely procurement of raw materials and packaging.- Reduce wastage through controlled usage and better forecasting.- Work with procurement on vendor negotiation and category cost optimization.Performance Tracking & Reporting- Track daily KPIs : turnaround time, order accuracy, manpower efficiency, event execution quality, and customer NPS.- Identify workflow gaps and implement process improvements.- Prepare weekly performance reports for leadership review.Requirements- 3–6 years of experience in operations, supply chain, F&B, cloud kitchens, catering, or hospitality.- Strong execution, team management, and on-ground coordination skills.- Proven ability to run high-volume, time-sensitive operations.- Comfortable with operational data (Excel / Sheets).- Ability to solve problems quickly during peak hours or live events.- Willing to work on-site and handle weekend / event-based demands.- Strong communication and stakeholder management.