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Lead Solutions Engineer

Netcore UnbxdBengaluru, Karnataka, India

10 hours ago

Job description

Who are we? At Unbxd, we're building the world's largest search intelligence products. We are a bunch of close-knit, highly driven, and highly skilled engineers & Support Function teams who think big and execute beyond what is expected. The challenges cut across algorithmic problem solving, systems engineering, machine learning, and infrastructure at a massive scale. Learn more about us here Netcore Unbxd !!

Working with us? An opportunity for innovators, problem solvers & learners. Working with us is Innovative, empowering, rewarding & fun. Amazing Office, competitive pay, along with an excellent benefits package.

What do you contribute? A Customer Success Solution Architect is a customer-facing technical expert who plays a crucial role in ensuring customers successfully integrate and utilize a SaaS platform, thereby maximizing its value and driving long-term success.

Key Responsibilities :

Solution Design and Implementation :

Collaborate with customers to understand their business requirements and translate them into technical solutions using the SaaS platform, including API and SDK integrations.

API and SDK Expertise :

Provide expert guidance on API and SDK usage, including design, development, and troubleshooting, ensuring seamless integration with customer systems.

Technical Guidance :

Offer technical support and guidance to customers during the implementation and ongoing use of the SaaS platform, addressing their queries and resolving technical issues.

Customer Relationship Management :

Build and maintain strong relationships with key customers, acting as a trusted advisor and point of contact for technical matters.

Product Adoption and Advocacy :

Educate customers on product features, best practices, and new updates, driving adoption and ensuring they realize the full value of the platform.

Cross-Functional Collaboration :

Work closely with sales, product, and engineering teams to ensure customer needs are understood and addressed effectively.

Solution Maintenance and Improvement :

Monitor customer health, identify areas for improvement, and contribute to the development of best practices and documentation.

Required Skills and Experience :

Strong technical background :

Deep understanding of SaaS platforms, APIs, SDKs, Javascript, React JS, Node JS, ANDROID, IOS, and related technologies.

Excellent communication and interpersonal skills :

Ability to explain complex technical concepts to both technical and non-technical audiences.

Customer-focused mindset :

Prioritizing customer satisfaction and building strong relationships.

Problem-solving and analytical skills :

Ability to identify and resolve technical issues and propose effective solutions.

Project management skills :

Experience in planning, executing, and managing projects, including timelines and resources when required.

Experience with relevant tools :

Familiarity with tools for API testing, debugging, and performance monitoring.

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Solution Engineer • Bengaluru, Karnataka, India