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AMGBTEH100 - IT - Team Lead - SAP SD/FICO
AMGBTEH100 - IT - Team Lead - SAP SD/FICOConfidential • Hyderabad / Secunderabad, Telangana, India
AMGBTEH100 - IT - Team Lead - SAP SD / FICO

AMGBTEH100 - IT - Team Lead - SAP SD / FICO

Confidential • Hyderabad / Secunderabad, Telangana, India
21 days ago
Job description
  • Direct and oversee the daily operations of a dedicated SAP team, focusing on SAP SD and FICO modules
  • Foster collaboration among SAP analysts and developers to optimize performance and efficiency
  • Set clear priorities and objectives for team members based on business needs and project demands
  • Manage resource allocation and ensure continuity of service during peak periods and team shortages
  • Ensure that incidents are addressed promptly within defined SLAs and escalate issues when necessary
  • Analyze team workload and capacity to ensure effective distribution of tasks
  • Define and monitor key performance indicators (KPIs) for service delivery
  • Prepare regular reports on team performance for management review
  • Lead service review meetings with stakeholders to discuss outcomes and areas for improvement
  • Identify opportunities for process and service enhancements and implement solutions
  • Promote a culture of continuous improvement and excellence in user support
  • Have a thorough understanding of order-to-cash processes with a focus on European business practices
  • Requirements

    Demonstrate leadership and motivational skills.

    • Proven ability to manage incident, change, and problem management processes
    • Strong analytical mindset with IT system knowledge
    • Functional experience with SAP SD and FICO modules
    • Experience collaborating with teams in diverse geographical locations, such as Europe and India
    • Minimum 3 years of experience in a team leader role within a similar environment
    • Educational background in Economics, Computer Science, Computer Engineering, or related fields
    • Proficient in English at an advanced level
    • Benefits

      Safety : We prioritize a proactive safety-first culture where every employee is empowered to identify and address risks, ensuring a safe working environment for all.

      Sustainability : We aim for long-term profitability by adapting to evolving social and environmental trends, investing in a circular and decarbonized future for steel, and contributing to a better world.

      Quality : We strive for excellence in products, processes, and performance through innovation, operational expertise, and a commitment to exceeding customer expectations.

      Leadership : We maintain a leading position through visionary thinking, a willingness to challenge conventions, and a drive to redefine steel for a new generation through innovation and strategic partnerships.

      Skills Required

      Sap Sd, Problem Management

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    Team Lead • Hyderabad / Secunderabad, Telangana, India

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