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Client Servicing Executive

Client Servicing Executive

ConfidentialHyderabad / Secunderabad, Telangana
9 days ago
Job description

urgently hiring a Client Servicing Executive.

Experience : 3 years in Agency

Location : Hyderabad (Client office Location - Medchal) & Monday to Saturday work week.

Languages Known- English and Telugu

Client Relationship Management :

  • Act as the primary point of contact for clients, managing and nurturing client relationships to ensure satisfaction and retention.
  • Understand client needs, objectives, and expectations, and translate them into effective digital marketing strategies.
  • Regularly update clients on campaign progress, performance, and deliverables, ensuring transparency and trust. Research and prepare client presentations, reports and conduct in-person client meetings

Project Coordination :

  • Collaborate with internal teams (creative, content, SEO, PPC, social media) to ensure seamless execution of client projects.
  • Monitor project timelines, budgets, and deliverables to ensure they align with client expectations and company standards.
  • Identify and address any potential issues or roadblocks, ensuring timely resolution.
  • Stay updated with the latest digital marketing trends, tools, and best practices to offer innovative solutions to clients.

    • Reporting and Analysis :

  • Prepare and present comprehensive reports on campaign performance, ROI, and KPIs to clients on a regular basis.
  • Use data-driven insights to recommend strategies for enhancing campaign effectiveness and achieving client goals.
  • Ensure all client deliverables are accurate, insightful, and delivered on time.

    • Business Development :

  • Identify opportunities for upselling and cross-selling digital marketing services to existing clients.
  • Participate in client pitches and presentations to showcase the company's capabilities and win new business.
  • Collaborate with the sales team to develop and implement strategies for client acquisition and retention.

    • Preferred Qualifications :

  • Bachelor's degree in marketing, Business, Communications, or a related field.
  • Minimum of 3 years of experience in a client servicing role within a digital marketing firm.
  • Strong understanding of digital marketing concepts, strategies, and best practices.
  • Excellent communication, interpersonal, and presentation skills.
  • Proven ability to manage multiple projects and clients simultaneously, with a focus on delivering high-quality results.
  • Proficiency in using digital marketing tools and platforms (e.g., Google Analytics, Google Ads, social media management tools)
  • Strong analytical skills and the ability to interpret data to drive decision-making.
  • High level of organizational and time management skills.
  • Ability to work independently and as part of a collaborative team.

    • Skills Required

    Client Relations Management, Client Relationship Management, Project Coordination, Business Development, Client Servicing

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    Client Servicing Executive • Hyderabad / Secunderabad, Telangana