Senior Technology Business Management Analyst, SAP Basis

Position Overview

Based in Bangalore, India this Technical Analyst role will be working in partnership with Global IT teams leveraging strong technology & analytical skills to enable the eco-system such that we can deliver relevant cross-domain technology stabilizations, performance & modernization across the enterprise application portfolio. Also as the ‘Core’ SAP Technology Basis Analyst - This individual should understand architecture, design, build, test, deploy, maintain & operate the Global SAP ERP technology application portfolio, working with partners such as SAP, IBM, Cloud & System-Integrators (SI’s) and will be involved in a range of global technology projects, deployments / rollouts & day-to-day operational improvements (Sev-1 and Sev-2) to continuously improve the system performance.Successful candidates will also be able to follow a disciplined approach (Agile & DevOps) in managing work & communicating effectively and following established IT guidelines (security, project processes, etc.).

Essential Duties & Responsibilities

Partnerships :

• Build and foster relationships with key internal IT-Stakeholders across Applications, Infrastructure, Security & Partners and become a trusted resource & provider of Technology & system services.-Proactively build relationships by being solution oriented and focused on commitments.-Prepare relevant Technology insights and documents to assist in presenting finding to all levels of IT-management. SAP Technology Architecture : -Research and analyze technology trends & platforms to identify opportunities & propose solutions focused on application improvements.-Apply knowledge of technologies, applications, methodologies, processes and tools to support a project or domain, primarily for SAP ERP. Application Maintenance & Platforms : -Backup & DR : Enterprise level backup and restore strategy and a coordinate Disaster Recovery (DR) plan & executions-Data Archiving : Drive enterprise data retention and data archive strategy with corporate content management solution-Performance : Partner with Infrastructure and security for end to end maintenance and trending of all corporate applications, systems and integrations with security considerations and pro-active scanning-Capacity Mgmt. : Drive CMDB and capacity planning across applications and corporate systems-Modernizations : Research and evaluate new technologies and IT tools to improve the technology platforms with focus on real value and ROI for the company. -System landscape architecture design, SAP application installation and upgradation. Production Operations : -Technology Operations : Co-lead SAP-Basis Operations Management and improve overall user experience. -DevOps : Leverage leading design & operational practices to solve critical problems., identify opportunities to develop and maintain core ERP applications – primarily focused on SAP.-Processes : Identifying operational process improvement opportunities to enable ‘Application’ administration and maintenance operational maturity and highly focused on enabling automations.-High availability : Identifying day-to-day critical application / systems issues leveraging problem management techniques due to gaps in our application & systems landscape and working to resolve these with various IT & business partners.-Adoption : Support moving away from legacy challenges to foster improved usage / adoption of enterprise solutions.-Release management : Manage outages efficiently and create opportunities to provide alternate work arounds.-Operational Metrics : Establish Technology level SLAs, OLAs, milestones and check points to track and improve performance of systems and / or applications leveraging strategic partners & internal teams.

Experience, Skills & Knowledge