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Operation Analyst RMS
ConfidentialBengaluru / Bangalore26 days ago
Job descriptionAct as the first point of contact for merchant escalations. Maintain SLA adherence and escalate unresolved issues. Document recurring issues and propose system enhancements. Participate in cross-functional initiatives as needed.
Key deliverables :
- Handle and resolve daily escalated merchant support cases.
- Ensure timely and professional communication across voice and non-voice channels.
- Identify and implement process improvements to enhance merchant experience.
- Coordinate with internal teams to drive resolution and case closure.
Role responsibilities :
Skills Required
operational support , Ms Office, Customer Experience, Helpdesk
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Analyst • Bengaluru / Bangalore
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