Technical Writer

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

How You Will Contribute

Craft and maintain high-quality, customer-facing documentation, including user guides, online help, tutorials, and configuration guides for Blue Planet products.

Supplement documentation with use cases, procedural steps, troubleshooting tips, and best practices.

Develop diagrams and visuals that simplify complex technical concepts.

Ensure content aligns with Blue Planet’s standards and best practices.

Identify target audiences and tailor content to meet their specific needs.

Collaborate with editors and reviewers to finalize documentation.

The Must Haves

Exceptional writing, editing, grammar, and communication skills.

Strong attention to detail and ability to simplify intricate technical concepts.

Proven experience creating user-focused documentation for external audiences.

Demonstrated ability to manage multiple deliverables and meet tight deadlines.

BA / BS degree with relevant technical writing experience.

5+ years of experience writing documentation for software products.

Familiarity with Agile development environments.

Nice to Haves

Knowledge of telecom products and networking concepts.

Proficiency with documentation tools such as Git, Confluence, Jira, HTML, XML-based authoring tools, Asciidoc, and Visual Studio Code.

Familiarity with AI tools and technologies to enhance efficiency.

Experience working with APIs and understanding API specifications.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.