Sr. Product Support Tech Advisor

(2 : 31 PM) Singh, Ravi

PURPOSE

Under limited supervision, manages and coordinates the qualification and deployment of Salesforce-based systems. Also provides support services for regional and global business applications. Collaborates with business leaders, end users, other IT departments, and software vendors to develop and provide appropriate support strategies for regional and global business applications.

RESPONSIBILITIES

• Provide support for internal and external end users of Salesforce platform and application problems
• Interact with software vendors, Infrastructure services, and / or Applications Development to restore service and / or correct core problems.
• Manage and coordinate the implementation of internal, external and off-the-shelf business applications with all IT and business groups.
• Coordinate validation activities related to the deployment of business applications
• Produce and assist training and communication programs.
• Coordinate with internal and external service providers in the area of incident, problem, and change management, capacity planning and troubleshooting, representing the interests of supported business groups.
• Support vendor contracts to established service level agreements.
• Maintain knowledge of the IT industry, analyse the abilities of tools and technologies and compare with the needs of the business, recommend potential solutions to managers within the business.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES - OVERALL

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES - SALESFORCE ADMINISTRATION

Preferred Knowledge and Experience

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