GENERAL DESCRIPTION OF THE ROLE :
- Provide quality service within agreed timelines in handling Project, Contract, and Invoicing-related requests
- Ensure a high level of Aon satisfaction in Contract to Invoicing lifecycle processes
JOB RESPONSIBILITIES :
Owns end-to-end Project, Contract, and Invoice processing requests received from Project managersSet up projects and contracts, calculate volume upload requirements, troubleshoot revenue and invoicing issues / prepaid reconciliationWorks closely with Aon Project Managers on their requests for any open clarifications or queries to ensure timely completion of tasksAssist Project managers and Project administrators in the preparation and analysis of monthly financial reports (like Time, Revenue, and billing reports) for Aon managementEnsure completion of straight-line revenue itemsRecognizing revenue as per SOX guidelines and reportTroubleshoot AR-related issues, manage resource scheduling and time administration, support month-end revenue / accrual and research / month-end misses / Shell contracts / missed revenue, and track expired contractsMaintain accurate records to support the audit trail for assigned requestsProvide required information to support both internal and external auditorsIdentify areas for improvement of processes to increase efficienciesAssist and support the implementation of new systems and processes as directedResponsibilities / Authorities Operational :
Ensure that the members understand the Process End-to-End performance on the agreed process deliverables and maintain high-quality standardsIdentify and implement areas for process improvementProactively escalate issues to the supervisor / manager that require intervention / clarification from senior leadershipEnsure all the supporting documents are available to support the AuditEnsure that all the relevant process maps and job aids are completed and in place for all the processorsMonitor and contribute to keeping the overall volumes under controlShare process knowledge and new updates with the team as requiredProvide support in terms of analyzing and understanding system reportsEnsure that structured process training is in place for all new joinersEnsure that end of the end-of-day report is sent to AonFinancial :
Identify areas of cost reduction by Process Improvements [Work and Nonwork related]Assess risks / costs associated with process delays and timely escalate the same to the leadership teamAon / Customer :
Ensure compliance with the Aon's policies and proceduresEnsure timely communication with customersCreate adequate backupsPeople :
Participate in Team Initiatives / eventsOne-on-one with team members regularlyShare ideas and seek clarificationSupport center sponsored Team ActivitiesSharing best practices - (leverage the knowledge across teams)Create good relations with internal and external customersWorking on the development of the people on the teamOthers :
Compliance initiativesEnsure team members maintain high moraleEmails or any other communication from the customer is to be responded to promptlyLead process improvement initiativesProvide Internal & External Audit SupportSKILLS / COMPETENCIES REQUIRED :
Attention to detail and inquisitive mindsetAbility to meet deadlines, handle multiple priorities, and perform job responsibilities accurately while working in a fast-paced and vibrant environmentExcel expertise and preferable knowledge of reporting tools like Power BI, TableauUnderstanding of Order to Cash Cycle and basic accounting skills with work experience would be an advantageAbility to organize and analyze large volumes of data, and perform data reconciliations of revenue and billingsAbility to work independently, with minimal supervision, under tight deadlinesAbility to organize financial data and present clear and concise analysis to senior executives to enable invoicing decisionsAbility to effectively interact with both internal and external contacts in person, by e-mail, and by phoneSkills Required
Power Bi, Audit Support, revenue recognition, Excel, Financial Reporting, Order To Cash