ServiceNow LLM Trainer | 4–6 years | Remote | Urgent Requirement

ServiceNow LLM Trainer | Remote | Urgent Requirement

Company : Unicorn Workforce

Location : Remote

Shift Timing : 12 : 30 / 1 : 30 PM – 9 : 30 / 10 : 30 PM IST

Positions : Immediate Requirement

Role Overview

Unicorn Workforce is urgently seeking a ServiceNow LLM Trainer with deep functional expertise across ServiceNow modules such as Customer Service Management (CSM), IT Service Management (ITSM), and HR Service Delivery (HRSD) .

This role is not focused on platform configuration or development. Instead, it involves translating real-world ServiceNow business workflows into structured, scenario-driven tasks used for AI and LLM training . The ideal candidate possesses strong domain knowledge, analytical thinking, prompt-engineering capability, and the ability to create realistic enterprise scenarios that help AI models learn to reason like ServiceNow practitioners.

Key Responsibilities

• Define decision frameworks for RL (Reinforcement Learning)–driven initiatives, including taxonomy design, scenario structures, and evaluation criteria.
• Create realistic, scenario-driven tasks simulating ServiceNow workflows (cases, incidents, HR requests, SLAs, approvals, escalations, knowledge usage).
• Write clear, natural-language instructions aligned with ServiceNow business processes.
• Represent tasks in structured JSON format , ensuring clarity and consistency for model training.
• Use SQL queries to validate data, check accuracy, and support scenario creation.
• Design tasks that challenge AI reasoning, improve response predictability, and strengthen model understanding of enterprise processes.
• Apply prompt engineering principles to structure instructions and guide task execution.
• Collaborate with peers to expand scenarios across CSM, ITSM, and HRSD workflows.
• Document reusable scenario patterns, templates, and guidelines for future trainers.

Required Skills & Experience

Preferred Qualifications