L2 German Language Support Analyst

TECEZEBengaluru, Republic Of India, IN

16 days ago

Job description

Job Title : Remote Technical Support Engineer (German Speaking)

Location : Remote (Working hours : German Business Hours – 8 AM to 5 PM CET / 11 : 30 AM to 8 : 30 PM IST)

Experience : 2-3 Years

Work Mode : Full time

Job Description -
C1-level proficiency in German (spoken and written).
Good Business English skills (spoken and written).
2-3 years of experience in Remote technical support roles (L1 / L2 preferred).
Experience with remote technical support to end-users, troubleshooting and resolving hardware, software, and network issues on laptops, desktops, and mobile devices
Good understanding of Windows operating systems, MS Office suite, basic networking, and common business applications.
Familiarity with ITSM or ticketing systems (e.G., ServiceNow, Remedy, etc.).
Excellent interpersonal and customer service skills;

ability to communicate technical information to non-technical users.

Strong problem-solving skills and the ability to work independently and as part of a distributed team.

Experience supporting enterprise clients or working in a multilingual, multicultural environment will be an advantage

MSA / SOW Status : Confirm whether the Master Service Agreement & Statement of Work has been signed with the customer

MSA Signed

Complete Site Address

We will share it shortly

Service Hours / Shift Timings

German Business hours ( 8 Am to 5 PM -CET) ( 11 : 30 AM to 8 : 30 PM IST)

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L2 Support • Bengaluru, Republic Of India, IN

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