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Client Services Representative - International Process - BPO

Interactive Brokersmumbai, India

15 hours ago

Job description

Interactive Brokers, India is looking for professionals having experience in international BPO with strong communication abilities. Job Responsibility :

Respond to retail and professional clients' inquiries via inbound calls, email, and online chat
Obtain a thorough knowledge of products offered by IB on various global exchanges
Assist clients with opening and funding accounts
Show clients how to use different features of the Trader Workstation
Explain margin requirements to clients
Investigate trade issues and order executions
Knowledge of securities regulations impact on customers

Qualifications :

Experience : 2+ years of Client services experience in the International BPO industry

Education : University degree (Bachelors) required

High level of MS Excel skills required

Language skills : Fluent English

Good quantitative / analytical skills

Excellent oral / written communication skills are required.

Company Benefits & Perks :

Competitive salary package.

Performance-based annual bonus (cash and stocks).

Group Medical & Life Insurance.

Modern offices with free amenities & fully stocked cafeterias.

Monthly food card & company-paid snacks.

Hardship / shift allowance with company-provided pickup & drop facility

Attractive employee referral bonus.

Frequent company-sponsored team-building events and outings.

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Client Service Representative • mumbai, India