Senior Business Analyst

About the role :

• Analyse large data sets, through reporting platforms, to find trends or anomalies that represent opportunities for service delivery optimisation, aligned to business goals.
• Develop powerful client-facing CSI insights, use cases and reports.
• Build documentation and visuals to support both technical and non-technical stakeholders.
• Ensure exceptional documentation standards across all phases of delivery.
• Conduct peer reviews of deliverables and statements of work.
• Own and lead global client-facing meetings and workshops with professionalism and clarity.
• Communicate technical or analytical concepts in accessible, business-oriented language.
• Act as the primary BA contact for key client accounts and strategic engagements.
• Manage timelines and quality assurance of deliverables from the team.
• Provide oversight and direction for junior business analysts and data scientists.
• Ensure alignment of analytical outputs with strategic business objectives.
• Provide operational and strategic guidance on leveraging ITSM platforms effectively (BMC Helix, ServiceNow, etc.).
• Identify gaps and propose optimisations based on metrics, KPIs, and ITIL best practices.
• Collaborate with developers and product teams to enhance AI Talos and related platforms.
• Contribute to prompt engineering and refining AI input / output for more relevant insights.

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Desirable Skills :

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Educational Qualifications :

(ref : hirist.tech)