EUCS_TOOLS_SCCM (End User Computing)

TCS Hiring !!!

Role : EUCS_TOOLS_SCCM (End User Computing)

Exp : 4-8 Years

Location : Kolkata

JD

Must-Have

At least 4 years of previous IT End User Support

Proficient in English communication and should have experience supporting end users remotely through remote connecting tool

Should have expertise in Windows, Macbooks and associate’s tools like Intune, Jamf, Bonger, ‘Team Viewer’, TANIUM etc.

Responsible to provide remote support to all desktop infrastructure relates requests or incidents for users remotely

Work experience in ITSM ticketing tool like Cherwell, tracking and closure

• Incident Management experience – Managing incidents including business expectations and communication, should have experience in Major Incident Call handling

Should have knowledge on Active Directory, should be able to manage ID creation, ID management, Password reset

Exposure in remote connecting tool , Application packaging

L2 Level Desktop Troubleshooting Experience on Hardware and Software

Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation)

Look out for areas of improvement to help enhance user experience from desktop support perspective

Should be flexible to work in any shifts / Weekends

Knowledge on Customer satisfaction and handing customer experience

Good-to-Have

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role