Billing Systems Support Specialist

What you’ll do

• Perform all production support activities, including analyzing any issue tickets, resolving issues, conducting root cause analysis as required
• Responsible for ensuring application systems are in compliance to security, audit policies, and procedures
• Participate in architecture, design, and code reviews with the software development teams.
• Set & maintain very high quality in design, code and build quality and continuously strive to improve on the standards
• Prepare reports, manuals, and other documentation on the status, operation, maintenance of software and follow the SLA for issues with respect to the severity
• Measure and improve delivery productivity for all P1 and P2 support engineers.
• Proactively identify issues within the system or within international BU operations and / or infrastructure, security concerns, data concerns, and create a remediation plan to solve the issue permanently.
• Support, Manage, Optimize and Monitor all profiles, rules, configuration, certificates and software licenses on all environments and take appropriate action in the event of non-compliance with security requirements.

What experience you need

What could set you apart