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[Only 24h Left] Sales Associate (Renewals & Upselling)
VikingCloudIndia7 days ago
Job description5+ years of proven sales experience with at least 2 years handling renewals or account management. Cybersecurity industry experience is mandatory. Excellence in English communication – verbal and written; ability to influence and engage decision-makers. Strong presentation, negotiation, and interpersonal skills. Effective decision-making and problem-solving abilities in a client-facing environment. Highly detail-oriented with strong multitasking capabilities. Strong customer service mindset with a team-oriented outlook. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Familiarity with CRM systems (e.g., Salesforce, HubSpot, or similar) is an advantage. Bachelor’s degree in business administration, Marketing, or a related discipline. MBA or equivalent post-graduate qualification is a plus. Experience working with international customer / clients Opportunity to be part of a leading global cybersecurity organization. Exposure to global accounts across the US, Europe, and other international regions. Career growth and skill development in a fast-evolving industry. Collaborative and inclusive work culture with a focus on innovation and client success.
Associate Sales (Renewals & Upselling)
Department : Sales & Customer Success
Reports to : Team Lead / Manager Sales
Shift Time : US shift
Role Overview
The Associate – Sales will be responsible for overseeing contract renewals, identifying client growth opportunities, and ensuring a high level of customer satisfaction. The ideal candidate will bring solid sales experience, cyber security domain knowledge, and outstanding communication skills to deliver business growth and customer success.
Key Responsibilities
- Manage contract renewals for existing clients in line with company targets.
- Proactively identify opportunities to upsell and cross-sell cybersecurity solutions.
- Build strong, long-term client relationships by delivering exceptional service levels.
- Collaborate with internal teams (technical, customer success, finance) to ensure seamless contract execution.
- Maintain accurate records of pipeline activities, forecasts, and customer interactions in CRM tools.
- Actively listen to client needs, provide consultative solutions, and position our portfolio strategically.
- Demonstrate strong product knowledge and stay updated on company offerings as well as industry trends.
- Support US and Europe sales leadership with reporting and account insights.
- Deliver high-quality client presentations, proposals, and renewal documentation.
- Work flexible shifts as per global business schedules.
Required Skills & Competencies
Qualifications
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Sales Associate • India
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