Microsoft Dynamics 365 CRM Technical

Key Responsibilities :

• Technical Design & Development :
• Design, develop, and implement custom CRM solutions using Microsoft Dynamics 365 CRM platform (including modules such as Sales , Service , and Marketing ).
• Customize Dynamics 365 CRM entities , forms , views , business rules , and workflows to meet specific business requirements.
• Implement and develop plugins , custom workflows , and Power Automate flows to automate business processes.
• Develop custom web resources (HTML, JavaScript) for enhancing user interfaces and custom forms.
• Integration & Data Migration :
• Implement system integrations between Dynamics 365 CRM and other enterprise applications (e.g., ERP systems , third-party APIs , legacy systems ).
• Work with Power Platform (Power BI, Power Apps, Power Automate) to enhance CRM solutions.
• Perform data migration tasks from legacy systems into Dynamics 365 CRM , ensuring data integrity and consistency.
• Customization & Configuration :
• Customize CRM applications and configure modules to ensure they align with the specific needs of the organization.
• Implement and manage security roles and user access controls within Dynamics 365 CRM .
• Configure business rules , process flows , scheduling , and notifications within Dynamics 365 CRM.
• Implement service management configurations, including case management, SLA management, and service level agreements.
• Performance Optimization :
• Conduct performance tuning on Dynamics 365 CRM and related integrations, ensuring responsiveness and scalability.
• Troubleshoot and resolve technical issues within Dynamics 365 CRM applications and workflows.
• Optimize custom scripts , workflows, and plugins to enhance CRM performance.
• Testing & Quality Assurance :
• Ensure that all custom developments are thoroughly tested before deployment, using unit testing , integration testing , and UAT (User Acceptance Testing) .
• Provide feedback and solutions for any defects or gaps identified during testing.
• Ensure the quality and security of the CRM solution through code reviews and peer testing.
• User Training & Support :
• Provide training and support to users and business stakeholders on Dynamics 365 CRM features and custom applications.
• Assist in the creation of user guides , documentation , and training materials.
• Provide post-implementation support , troubleshooting and resolving any ongoing issues with the CRM solution.
• Collaboration & Stakeholder Management :
• Work closely with functional consultants , business analysts , and end-users to translate business requirements into technical specifications and solutions.
• Participate in project planning , requirement gathering , and status meetings to ensure alignment with business objectives.
• Collaborate with IT and business teams to align the development of CRM solutions with overall business strategies.
• Ongoing Maintenance & Enhancement :
• Provide ongoing maintenance for Microsoft Dynamics 365 CRM solutions, including upgrades, patches, and new feature enhancements.
• Ensure continuous improvement of the CRM platform by incorporating user feedback and evolving business needs.
• Implement and monitor the change management process , ensuring all CRM changes are deployed in a controlled and documented manner.

Required Qualifications :

Skills Required

Crm, Javascript, C#, Asp.net, Sql