Technical Writer Intern

Company Overview :

At Jivox, we're pioneering the future of commerce media where generative AI meets real

shopper data through our AI-native platform, DaVinci Commerce, to create personalized brand

experiences. We focus on innovative solutions like agentic shopping ads, autonomous creative

compliance, and a platform that launches commerce campaigns in under 5 minutes. Our work

powers some of the world's most recognizable brands (Nestlé, P&G, Unilever) and major

retailers (Giant Eagle, Doordash, Nordstrom) as they navigate the rapidly evolving commerce

media landscape.

If you're excited about explaining cutting-edge AI technology to marketing professionals

representing some of the largest global brands, this is the place for you.

This role will be reporting to the head of product.

Position Overview

We’re seeking a Technical Writing Intern who is skilled in explaining cutting edge

technology in easy-to-understand language. You will be crafting articles and other web-

based materials that help self-service users of the Jivox products learn to use the platform and

achieve their marketing and efficiency objectives.

Key Responsibilities :

As a part of Jivox’s Product team, you would help design content for our global Self-service clientele. Our portfolio of global clients includes the likes of Marriott, Mazda, Nestle, IBM, Fedex and Cathay Airlines.

Design and build help center and training material and other content, including interactive help and in-product support

Own the quality of documentation and ease of understanding of the content

Staying up to date on emerging content and delivery models. Interested in leveraging AI to create a more efficient and effective content generation process. Ensuring that all deliverables adhere to our world class standards.

Qualifications & Skills Required :

Ability to research, write and create content on various technical topics coupled with clarity of audience

Adept at adding / editing images, illustrations, Videos, Audio, to increase users understanding of the content

Comfortable working with Word documents, PowerPoint presentations and Excel sheets

Excellent and effective communication and collaborative skills

Thrive in a fast-paced environment, meeting tight deadlines and prioritizing workloads

Ability to collaborate across multiple functions

CSS, HTML5, and JavaScript skills are a big plus

Experience working in B2B SaaS companies is a plus

Educational & Experience Requirements :

0-2 years of experience in technical writing for B2B products, but with a strong passion for communications across multiple media platforms

Must possess a degree in Mass communication / Visual communications or in English Literature as a major