RTR || Service delivery manager || Chennai

Job Description

Delivery Support

Experience : 12 to 15years

Qualification   – Finance and Accounting (Qualified or Semi Qualified)

Roles & Responsibilities :

• Knowledge in Accounts Payable, Accounts Receivable and Record To Report (GL)
• Should have knowledge of Invoice processing to payment, Billing, Cash application, Collections
• Working knowledge in Bookkeeping, Intercompany reconciliation, Month / quarter / yearly close activities
• Coordinate with Finance and Accounting team to resolve issues.
• Experience working with external auditors to provide backup information
• Knowledge in VAT working and filing
• Zero-surprise delivery and ensure SLAs are met as agreed for customer.
• Delivery on attaining financial goals for the business.
• Manage customer relationships through regular Governance.
• Pro-actively identify opportunities for additional business with customer.
• Timely resolution of escalations and issues raised by customers.
• Drive KPI metrics with stakeholders.
• Identify automation opportunities through RPA, analytics.
• Identify key cost drivers and ensure they are optimized.
• Work with support functions to enable administrative support to team and ensure zero downtime.
• Ensure compliance & set standards / norms are adhere by team members.
• Plan for resources based on volume and current available head count and allocate responsibilities.
• Conduct performance appraisals for team members.
• Manage attrition through skip level meetings, planning interventions, engagement calendars.
• Ensure Pyramid Optimization.

Requirements

Experience : 12 to 15years Qualification – Finance and Accounting (Qualified or Semi Qualified) Roles & Responsibilities : Knowledge in Accounts Payable, Accounts Receivable and Record To Report (GL) Should have knowledge of Invoice processing to payment, Billing, Cash application, Collections Working knowledge in Bookkeeping, Intercompany reconciliation, Month / quarter / yearly close activities Coordinate with Finance and Accounting team to resolve issues. Experience working with external auditors to provide backup information