Project Leader (CE - IP Team) - Customer CoE

About us

Bain & Company is a global consultancy that helps the world's most ambitious change makers define the future. Across 65 offices in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry.

In 2004, the firm established its presence in the Indian market by opening the Bain Capability Center (BCC) in New Delhi. The BCC is now known as BCN (Bain Capability Network) with its nodes across various geographies. BCN is an integral and largest unit of (ECD) Expert Client Delivery. ECD plays a critical role as it adds value to Bain's case teams globally by supporting them with analytics and research solutioning across all industries, specific domains for corporate cases, client development, private equity diligence or Bain intellectual property. The BCN comprises of Consulting Services, Knowledge Services and Shared Services.

Who you will work with

BCN Customer COE, as part of Bain's expert client delivery network, has the vision to lend expertise, speed and competitiveness to Bain's Pricing, Commercial excellence, Marketing & Customer Experience projects through co-developing and delivering Pricing products, designing Go-to-Market Strategy Solutions and Improve customer experience effectively through client-specific analysis/solutions. In the CoE, we develop products and deliver solutions that help clients identify and fulfil full potential across the entire value chain of sales and customer journey. Also capturing value across – from problem identification, solution designing, and implementation, to capability transfer.

The CoE has fast-paced, dynamic environment with continuous innovation and learning. We offer multitude of professional development opportunities for those who like to problem-solve in an analytical environment. The COE provides a truly global experience with opportunity to work with experts, Bain teams and clients across the world in an inclusive, collaborative and fun-loving team culture. There are also global transfer opportunities for high performers.

What you'll do

As a Project Leader, you will lead a team to develop, productize, and commercialize Bain's proprietary Commercial Excellence assets (e.g., diagnostics SKUs, GenAI in CE, pricing models, survey products, etc.) that enables Bain and its clients to accelerate growth and deliver sustainable commercial outcomes. This is an opportunity to drive the development of our suite of cutting-edge solutions that help clients realize untapped value in their existing go-to-market engine within days and weeks.

You will lead a team of 3-4 associates and analysts to develop and deploy products end-to-end – from ideation to delivery and presentation, leading discussions with key internal and client stakeholders including Bain Partners, Directors, and innovation managers. Usually a PL is staffed 100% on a project and works under the guidance of the COE Senior Manager/ Manager, playing a key role in output delivery and client communication.

CORE RESPONSIBILITIES AND DUTIES:

1. Lead IP Development & Productization: Drive the end-to-end development of repeatable CE solutions (e.g., playbooks, tools, SKU frameworks), from ideation, prototyping, to launch and evolution
2. Provide thought leadership: Serve as subject matter expert in Commercial Excellence, leveraging experience to shape best-in-class IP, drawing from hands-on project experience and market insights
3. Brainstorm effectively with the BCN Manager/Sr. Manager and Bain consulting/ specialist team on various aspects of IP development (e.g., new frameworks, new approaches, aligning diffeerent directions, etc.)
4. Effective project Management skills: Oversee project management for IP initiatives, effectively managing multiple concurrent workstreams, setting priorities, scoping and delegating tasks, monitoring progress, and ensuring timely, high-quality delivery across all phases
5. Cross-functional Collaboration: Partner with Bain CE leadership, other CoE teams, and onshore experts to identify productization opportunities and evolve Bain's CE IP portfolio
6. Analytical Rigor & Thought Leadership: Apply advanced analytics, research, and business judgment to design robust, scalable solutions. Provide innovative thinking to solve complex, ambiguous business challenges

Team management & capability building:

1. Day to day work planning and team management. Take responsibility for scoping and delegating work streams; monitor and balance workloads within the team
2. Manage and mentor a team of associates/analysts in the development, validation, and deployment of CE IP; provide feedback, coaching, and growth opportunities.
3. Quality & Delivery: Ensure timely, high quality, error-free analysis and output produced by the team
4. Stakeholder Engagement: Drive alignment in brainstorming sessions, SteerCos amongst senior stakeholders; support commercialization efforts including commercialization strategies, internal training, and roadshow efforts
5. Continuous Improvement: Identify and champion opportunities to improve existing CE IP, based on user feedback, evolving client needs, and external benchmarks
6. Contribute to the internal development of our practice through participation in areas such as business development, training, methodology and toolkit development, and recruiting

About you

1. Work experience range in case highest qualification is undergraduate studies – 5-8 years of hands-on industry experience in consulting/ analytics with pricing/B2B strategy exposure with strong academic record
2. Graduate (preferably with degree in engineering / science / commerce / business / economics) and MBA with strong academic records
3. 5+ years of total relevant work experience, with at-least 2-3 years of hands-on experience in Commercial Excellence, in a consulting or equivalent industry context, with exposure to B2B products/solutions
4. 1+ year experience in leading team/ teams
5. Experience in product management, repeatable asset building, or IP commercialization is highly desirable
6. Must have: Proficiency in MS-Office - Intermediate/Advanced MS-Excel, MS-PowerPoint and MS-Word
7. Good to have: Expertise in analytical tools (e.g., Excel, PowerPoint, Tableau, Alteryx, SQL, Power BI)
8. Outstanding communication, stakeholder management, and external research skills; comfort working with senior leadership
9. High motivation, comfort with ambiguity, and a continuous improvement mindset
10. Able to drive thought leadership with limited guidance and brainstorm with team, leaders, partners and clients to come up with creative new solutions to complex problems

What makes us a great place to work

We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor's Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents.

Skills Required
Product Management, Alteryx, Power Bi, Tableau, Sql, Analytics, Excel