This job offer is not available in your country.
(Only 24h Left) Senior Product Support Engineer
AcqueonBengaluru, Karnataka, India7 hours ago
Job description5 + years of experience in product support, with at least 3 years in a senior or advanced role. Strong problem-solving and analytical skills with a structured approach. Expertise in Windows OS, MS SQL, IIS, and log analysis. Solid knowledge of IP networking, SQL, REST APIs, and Linux. Hands-on experience with cloud platforms (AWS preferred) and tools like Nginx and Redis. Background in contact center technologies such as Cisco UCCE, Amazon Connect, NICE inContact, Twilio, Avaya, or Genesys. Experience with outbound contact center solutions is a plus.
Role : Senior Product Support Engineer
As a Senior Product Support Engineer at Acqueon, you will serve as a technical expert and trusted advisor, working directly with enterprise customers to ensure successful deployment, smooth operations, and timely resolution of complex issues. You’ll also guide junior team members and contribute to enhancing support processes.
What You’ll Do
- Lead technical support for omni-channel communication technologies in contact centers.
- Troubleshoot, analyze, and resolve complex product issues while ensuring minimal customer impact.
- Collaborate closely with customers, providing consultative guidance during implementation and support.
- Mentor and support junior engineers to strengthen overall team capability.
- Drive service excellence and champion best practices in customer engagement.
What We’re Looking For
Key Skills : Contact Center Outbound, SQL, AWS, Linux, Nginx, Redis
Create a job alert for this search
Only 24H Left Senior • Bengaluru, Karnataka, India
Related jobs
![Product Support Engineer [Urgent Search]](https://cdn-logos.talent.com/v1/logo/image?feedcode=attb-in&company_name=Kognitos)
- Promoted
Product Support Engineer
KognitosBengaluru, Karnataka, India GenAI, and we’re looking for a passionate.If you thrive in solving complex technical problems, love working with customers, and have a knack for automation, this could be your next big move.Trouble...Show moreLast updated: 20 days ago
- Promoted
Product Engineer / Senior Product Engineer
Future ElectronicsBengaluru, Karnataka, India Identifying & Classification of electronic components.Enrichment of data with product attributes, images, and manufacturer specifications.
Identification of missing or incomplete data.Rationalizatio...Show moreLast updated: 1 day ago
- Promoted
Product Support Engineer - L2
SignzyBengaluru, Karnataka, India Job Title : Product Support Engineer( L2 ).Signzy is an AI-powered RPA platform designed for financial services.Powered by Nebula, our no-code AI model builder, and a Fintech API Marketplace with ov...Show moreLast updated: 30+ days ago
- Promoted
Technical Support Engineer
Dover Indiahosur, tamil nadu, in Relevant Experience Looking for 2-5 Yrs.Sc (Computers / Electronics) / BCA / BBA.Mandatory Skills : Technical support Engineer-L1 / US Voice process / Troubleshooting-Hardware & Networking,.Actively parti...Show moreLast updated: 22 days ago
- Promoted
Senior Product Support Engineer
AcqueonBengaluru, Karnataka, India Role : Senior Product Support Engineer.Senior Product Support Engineer.Acqueon, you will serve as a technical expert and trusted advisor, working directly with enterprise customers to ensure success...Show moreLast updated: 1 day ago
- Promoted
Senior Technical Support Engineer-Platinum Support
Palo Alto NetworksBengaluru, Karnataka, India At Palo Alto Networks® everything starts and ends with our mission : .Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and m...Show moreLast updated: 9 days ago
- Promoted
Senior Product owner Revenue cycle
Quess Corp Limitedhosur, tamil nadu, in Senior Product owner Revenue cycle : .Mentor product analysts and product owners and drive the adoption of product best practices.
Education and Experience Requirements : .Bachelor’s degree in Business,...Show moreLast updated: 9 days ago
- Promoted
- New!
Product Support Engineer [Urgent Search]
KognitosBengaluru, Karnataka, India We’re Hiring at Kognitos! At Kognitos, we’re redefining automation with GenAI, and we’re looking for a passionate Product Support Engineer to join our team.
If you thrive in solving complex technic...Show moreLast updated: 3 hours ago
- Promoted
Product Support Engineer with 2 to 3 yrs experience
expEDIumBengaluru, Karnataka, India As a Production Support Engineer you will be required to learn iTech’s expEDIum Suite of healthcare products within a reasonable period.
Support is provided using email and online web tools at this ...Show moreLast updated: 7 days ago
- Promoted
Senior Product Engineer – Backend
SentiSumBengaluru, Karnataka, India At SentiSum, we’re building the AI-native.We turn noisy support tickets, reviews, chats, and surveys into clear retention signals.
Senior Backend Product Engineer.You won’t just build APIs, you’ll h...Show moreLast updated: 8 days ago
- Promoted
Senior Technical Support Engineer
Palo Alto NetworksBengaluru, Karnataka, India At Palo Alto Networks® everything starts and ends with our mission : .Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and m...Show moreLast updated: 27 days ago
- Promoted
Senior Technical Support Engineer-SASE
Palo Alto NetworksBengaluru, Karnataka, India At Palo Alto Networks® everything starts and ends with our mission : .Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and m...Show moreLast updated: 8 days ago
- Promoted
Senior Product Engineer (Backend)
Cityflohosur, tamil nadu, in We are looking for a Senior Product Engineer (Backend) who thrives at the intersection of product, design, and engineering.
You’ll be responsible for building end-to-end features from ideation to de...Show moreLast updated: 9 days ago
- Promoted
Blue Yonder - Senior Support Engineer
Blue YonderBangalore Scope : Position is focused on supporting various Blue Yonder Planning solutions in Demand / Fulfillment / Supply Planning space across Retail and Manufacturing vertical...Show moreLast updated: 30+ days ago
- Promoted
Cerebry — GenAI Implementation Engineer (AI Growth Lead)
Cerebryhosur, tamil nadu, in Transform Cerebry Research designs into.Architect, code, evaluate, and package GenAI services that power Cerebry end-to-end.
Why this is exciting (Ownership-Forward).Initial grants are designed for ...Show moreLast updated: 9 days ago
- Promoted
Acqueon - Senior Product Support Engineer
Acqueon TechnologiesBangalore Who we are : Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, m...Show moreLast updated: 14 days ago
- Promoted
Senior Product Engineer
MathCoBangalore Urban, Karnataka, India We’re looking for an experienced Full Stack Developer to build and maintain web applications and APIs.You’ll work closely with product teams to turn ideas into functional, user-friendly software.Yo...Show moreLast updated: 30+ days ago
- Promoted
Implementation Engineer
Storefox.aihosur, tamil nadu, in By leveraging AI-driven solutions, we capture and analyze in-store interactions, providing actionable insights that empower retailers to enhance customer experiences and maximize profitability.Stor...Show moreLast updated: 6 days ago
- Promoted
Senior Frontend Engineer
Stealthhosur, tamil nadu, in Who love building sleek, reliable interfaces that millions trust with their money.Your code directly shapes how users shop, pay, and bank every single day — from lightning-fast checkouts to smart f...Show moreLast updated: 6 days ago
- Promoted
Senior Frontend Engineer - AI-Augmented Development
Trueyhosur, tamil nadu, in Senior Frontend Engineer - AI-Augmented Development 🚀.Location : Remote-first | Experience : 5+ years | Type : Full-time.
C2C with your own LLC considered; NO staffing vendors — direct to Truey.We’re ...Show moreLast updated: 9 days ago