System Development Engineer II

The team enables independent authors content creators and publishers to publish their content as eBooks for distribution to the Kindle Store Kindle Unlimited and the Kindle Owners Lending Library; as well as in print formats for sale on Amazons global marketplaces bookstores and other online retailers using Amazons state-of-the-art Print on Demand (POD) technology. Team is an important part of Amazons vision to provide its Kindle and print book customers with the worlds largest selection in the format they prefer eBook or paperback.

The Support Engineering team provides tier 2&3 services production support and is also responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.

Key Job Functions Include these...

Provide support of incoming tickets including extensive troubleshooting tasks with responsibilities covering multiple products features and services

Work on operations and maintenance driven coding projects primarily in shell scripts web technologies with the potential for Java based projects

Software deployment support in staging and production environments

Develop tools to aid operations and maintenance

System and Support status reporting

Ownership of one or more Digital products or components

Customer notification and workflow coordination and follow-up to maintain service level agreements

Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set

A day in the life

Inclusive Team culture

At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazons culture of inclusion is reinforced within our 14 Leadership Principles which remind team members to seek diverse perspectives learn and be curious and earn trust

Work Life Balance

We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship& Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures and were building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

• Experience in automating deploying and supporting large-scale infrastructure
• Experience programming with at least one modern language such as Python Ruby Golang Java C C# Rust
• Experience with Linux / Unix
• Experience with CI / CD pipelines build processes
• Experience with distributed systems at scale

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country / region youre applying in isnt listed please contact your Recruiting Partner.

Key Skills

VMware,System Design,Computer Networking,PowerShell,Microsoft Windows Server,Windows,Systems Engineering,AWS,Requirements Management,Linux,SAN,Dns

Employment Type : Full-Time

Experience : years

Vacancy : 1