Implementation Specialist

Client Implementation & Onboarding : - Lead end-to-end client 3DS implementations, including onboarding, integration, testing, and go-live for 3DS solutions.

• Collaborate with cross-functional teams to tailor 3DS solutions to client needs.
• Provide hands-on technical support for high priority implementations ensuring seamless deployments.
• Take ownership of implementation delivery, ensuring projects are completed on time and to the highest standards. Process Improvement & Documentation : - Develop and maintain comprehensive documentation, including implementation guides, best practices, and troubleshooting procedures.
• Refine implementation frameworks and define best practices to enhance operational efficiency.
• Continuously review and refine documentation to ensure accuracy and relevance as technologies evolve.
• Standardize reporting and metrics to track implementation success.
• Stay ahead of industry trends and regulatory updates, ensuring processes and documentation align with latest EMV 3DS standards and PCI DSS Compliance. Technical Expertise & Leadership : - Lead complex client engagements, providing expert advice on EMV 3DS 2.X protocols and optimising authentication journeys.
• Act as a key technical resource for internal teams and clients, providing advanced troubleshooting and issue resolution.
• Identify and implement improvements to enhance the scalability, performance and quality of 3DS solutions. Stakeholder Collaboration : - Serve as main technical point of contact for clients, ensuring consistent communication of requirements, progress, and key milestones.
• Collaborate with product, engineering, and compliance teams to align 3DS services and implementation processes with evolving business needs.
• Work closely with leadership to provide insights on team performance, implementation bottlenecks and improvement areas.
• Work closely with third party providers to optimise solutions. Team Mentoring & Development : - Mentor and train team members on 3DS implementation best practices and process.
• Allocate tasks and ensure team meets implementation timelines and quality standards.
• Foster a culture of collaboration, continuous learning and knowledge sharing within the team.
• Act as escalation point of contact for complex implementation challenges, ensuring prompt resolution. Required : - Extensive experience in implementing 3DS or payment authentication solutions, with a focus on client onboarding and technical support.
• Strong understanding of EMV 3DS 2.X protocols, PCI DSS compliance, and payments industry.
• Experience in creating and managing technical documentation, including process workflows and client-facing guides.
• Excellent project management skills, with the ability to manage multiple client implementations concurrently.
• Leadership experience with a proven track record of managing and mentoring teams. Preferred : - Experience with global card schemes (Visa, Mastercard).
• Experience in process improvement initiatives, including Lean or Six Sigma methodologies. Key Skills : - Exceptional communication and stakeholder management skills, with the ability to convey complex information clearly to technical and non-technical audiences.
• Strong analytical and problem-solving abilities, with a keen eye for detail.
• Ability to work independently and lead cross-functional teams in a fast-paced environment.
• Proactive and innovative mindset, with a focus on continuous improvement and knowledge sharing.